Project Management Service Delivery

Ambrish Shrivastav

Mobile: +91-983******* / +91-783*******

Email: *******.**********@*****.***

I am an enthusiastic and dynamic leader with more than 18 years of experience in IT industry. My experience has been in infrastructure service management including Backup, Storage, Operating systems, Databases, Middleware, Cloud Platform, and Project management.

Experience Summary:

Dynamic career of more than 18 years that reflects rich experience & year-on-year success in Project Management, IT Ops, Service Delivery, Project Transition and Stakeholder Management.

Proficient in all process groups of projects i.e., Initiating, Planning, Executing, Monitoring & Controlling and Closing to achieve the Quality milestones within committed timelines

Hands on and Rich Experience in Business Areas: - Infra (Linux, Wintel, VMware, Backup, Storage, DB), Cloud (MS Azure) and Tools (Nagios, SolarWinds) Administration.

Extensive experience with cross-functional teams across geographies to deliver exceptional results under challenging situations.

Managing Data Center Operations for enterprise customer for on-prem and cloud infrastructure.

Designing solutions for various demands for customer.

Driving implementation of inhouse projects for customer.

Vendor coordination for quotation, PO, and delivery of hardware/services.

Developing, testing and implementing microservices.

Configuration and maintenance of pipeline framework

Collaboration with peers on development of new automation tools and services

Preparing RCA for problems raised for major or recurring incidents and proactive problem records.

Driving preventive actions for the problems to ensure no repletion of major incidents.

Customer engagement single point of contact to manage all customer requirements with maximum satisfaction.

SLA analysis of breached incidents and continual effort to improve SLA.

Preparing weekly status for DCO and presenting to customer.

Preparation, consolidation, and presentation of monthly billing data to customer.

WORK EXPERIENCE

Current Organization : Infosys Ltd

Job Title : Lead Consultant

Job Description : Tower-Lead for Data-Center Operations

Period : Oct-2021 to Now

Organization : Capgemini

Job Title : Senior Consultant

Job Description : Managing operations of Multiple customers for backup

Period : August 2016 - September 2021

Organization : HCL Technologies Ltd

Job Title : Consultant

Job Description : Backup & Storage Solution Architect

Period : December 2015 - August 2016

Organization : Atos

Job Title : Consultant

Job Description : Backup operations management

Period : September 2011 - November 2015

Organization : Mphasis

Job Title : Lead Infrastructure Engineer

Job Description : Backup operations management

Period : January 2007 - September 2011

Organization : Reliance

Job Title : CSL

Job Description : Helpdesk Administration

Period : September 2005 - January 2007

PROFESSIONAL CERTIFICATIONS:

EMC Proven Professional for Storage Administrator – NetWorker Specialist (EMCSA)

Information on Storage Management – (EMCISA)

Connected Manager – Harvard Manage Mentor

Awards & Recognition:

Awarded the Project star for the 2nd Quarter of 2018

Awarded the Key resource for the Backup Tower for 2019

Technical Skills:

Building and integrating information systems to meet the company’s needs.

Continually researching current and emerging technologies and proposing changes where needed.

Informing various stakeholders about any problems with the current technical solutions being implemented.

Providing updates to stakeholders on solution deployment processes, costs, and budgets.

Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it.

Management Skills:

Team management of 40 - 60 members in Heterogenous Environment

Taking part in the project meetings, plan and deliver as per ITIL standards

Preparing the Project plans and briefing the high-level Project plans to team

Planning and Managing DR and BCP situations

SLA Management and Reporting

Presenting Weekly Review with Customer

Providing inputs and feedbacks to team for performance improvement and career paths.

Handling escalations and providing updates to clients

Planning knowledge transfer and trainings as per Project requirements

Co-ordinate among other teams for problem and change management

Preparation of technical work instructions, RCA and other documentations as per necessity

Drive Adherence to all aspects under the ITIL Implementation

Ensuring high adherence to internal business controls

Drive Continuous Improvement in the team

Projects Undertaken:

Managed different enterprise accounts end to end, from contract design to team setup, infra setup and process setup.

Setup of new Data Centers

Migration of Data Centers

Onboarding of multiple accounts

DR test of multiple Datacenters

Restoration of a Datacenter after a Major Catastrophe.

Onsite Exposure:

Almhult, Helsingborg, Malmo (Sweden)

ACADEMIC QUALIFICATION

B.Sc. Mumbai University 2002

Personal Details

Date of Birth : September 13, 1983

Marital Status : Married

Languages Known : English, Hindi, Marathi

Nationality : Indian

Contact this candidate