Client Relations Customer Service

SCOTT M. BROWN

Objective

Dedicated and service driven professional with over 10 years of experience in Client Relations and Account Management seeking an opportunity to utilize strong relationship building skills. Looking for a fast-paced, deadline driven environment that is dedicated to world class customer service. Skills & Competencies

• Collections

• Vendor Relations

• Data Integrity

• Training and Development

• Client Relations

• Efficient/Multitasker

• Leadership

• MS Office Suite

• Business Analysis

• Strategic

Professional Experience

Stericycle 5/2016 – 5/2021

Account Specialist

• Provide sales support for assigned territories

• Initiate and maintain strong relationships with clients and vendors

• Order management

• Exceed metrics and all key performance indicators

• Maintain quality scores

• Manage high call volume

• Listen for understanding

FMS/Enterprise Recover/Blitt & Gaines 2/2010 – 5/2016 Senior Collections Specialist

• Support Department of Education collections efforts

• Rehabilitation of student loans

• Partner with students to provide solutions and explanation of programs offered to get loans out of default

• Manage a high call volume

• Exceed metrics and all key performance indicators

• Listen for understanding

Ameribanc National 9/2007 – 9/2009

Manager

• Oversee sales representatives to ensure standard operating procedures are followed

• Client relations

• Maintain quality service scores for branch

• Work with customers on all escalated issues

Additional Experience

Team Lead, Colorado Technical University Online, Schaumburg Team Lead, Comcast, Schaumburg

Education & Certifications

Grambling State University Louisiana, Associates Degree in Automotive Engineering

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