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CIERRA ROSE BELL

Chicago, Illinois *****

773-***-**** - ***************@*****.*** - WWW: Bold Profile PROFESSIONAL SUMMARY

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable Job Title with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and Type writing. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. SKILLS

• Customer Service

• Computer Skills

• Guest accommodations

• Detail Oriented

• Data Entry

• Data inputting

WORK HISTORY

06/2019 Guest Services Representative

Monterrey Security – Chicago, IL

Secures premises and personnel by patrolling property, inspecting buildings, equipment and access points

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Completes reports by recording observations, information, occurrences and surveillance activities

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Prevents losses and damage by reporting irregularities and informing violators of policy and procedures

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• Contributes to team effort by accomplishing related results as needed

• Enforcing security policies and procedures at all events. 12/2021 to Current Allied Universal

05/2020 to 12/2021 Titan Security Group

Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information

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• Control access for patrons, visitors or vendors as required Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment

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• Maintain clear, accurate logs pertaining to people or property including packages Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management.

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09/2019 to 04/2021 Office Assistant

Prospect Airport Services – Chicago Illinois

• Data entry

• Receives and distributes communications; collects and mails correspondence

• Copies and stores important documents and records Maintains inventory of office supplies and anticipates supply needs; ensures prompt ordering and receipt of supplies and delivers supplies to work stations as needed.

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05/2017 to 12/2018 Attractions Attendant/Guest Services Navy Pier – Chicago, IL

Ensure the efficient operation of various attractions in accordance with safety standards

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Provide high level of customer service in greeting guests, managing the attraction lines, and responding to any guest questions or concerns.

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10/2022 to 10/2023 Guest Service Agent

Swissotel Chicago – Chicago, IL

Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.

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• Collected room deposits, fees, and payments.

• Maximized revenue by upselling room upgrades and additional services. Handled cash transactions accurately, balancing daily reports at the end of each shift.

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EDUCATION

Associate in Arts Degree/ Criminal Justice

Olive Harvey College - Chicago, IL

06/2018 High School Diploma

Gary Comer College Prep - Chicago, IL

LEADERSHIP EXPERIENCE

One Million Degrees Scholar, 08/2018, Present, One Million Degrees (OMD) provides financial assistance to award recipients, as well as professional development, tutoring, personal support, and a professional coach

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