Customer Service Staff Development

SORE

Operations Management Production Management Sales

cease success orchestrating and contributing hands-on to bottom-line increases in diverse environments

Effectively manage multi-million dollar operations, navigate staff development through delivery of customer

service beyond expectations, and administer budgets and resources to maximize profits.

Core Competencies Strengths Expertise

P&L Responsibility e Market Analysis/Research © =Recruiting/Staffing

Strategic Business Planning e Merchandising/Promotion ¢ = Staff Training & Development

Staff Development e Customer Service e Auditing

ServSafe Certification e Sales Presentations e Inventory Management

Productivity Improvement e Relationship Management © Benefits/Payroll

Staff Supervision e Product Introduction ¢ Cost Review/Expense Control

Needs Assessment e Performance Evaluations e Budgeting & Expense Reports

Sales/Marketing © Quality Control e Microsoft Word/Excel

Professional Experience

Defense Finance and Accounting Service Jun. 2016- Present

Accounts Maintenance Technician

Responsibilities and Accomplishments:

Receive and review source documents to verify the accuracy and completeness of accounting

data, mathematical accuracy, and determines necessary processing actions for a wide variety of

accounting transactions pertaining to Air Force customers.

Enter data into accounting systems and corrects invalid or incorrect entries.

Verify, balance, and reconcile detailed supporting documentation with listings, automated

records, and/or reports. Assist in the preparation of recurring and special reports.

Systems used:

Air Force General Accounting and Finance System-Base Query

Departmental Cash Management System-For/By Others Module

Shared Data Warehouse

Electronic Data Management

2013 to 2015

erates over $20 million in sales

HD Supply White Cap- Columbus, Ohio

Largest construction supply company in the United States. Columbus branch gen

each year.

Manager in Training i

Successfully completed training program. Learned all aspects of the Operations including Sales, Customer Service,

Staffing, Inventory Management and Daily Administrative Paperwork,

i

SSE EAA

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