Excel, SQL, PowerBi

Akram Ahmed

475-***-**** • **************@*****.*** • East Haven, CT

EDUCATION AND CERTIFICATIONS

Amazon Web Services Certified Cloud Practitioner January 2025 (Expected)

• Relevant Skills: Cloud Security, Machine Learning, Cost Optimization, AWS Elastic Beanstalk, AWS DynamoDB

Bachelor of Arts in Economics University of Connecticut Storrs, CT May 2024

• Relevant Coursework: Business Forecasting, Leadership & Team Management, Corporate Finance, Managerial Accounting, Behavioral Economics, Micro & Macro Market Analytics, Public Speaking

• Relevant Skills: Proficiency in R, PowerBi, MariaDB, DBeaver, Knime, and SQL

WORK EXPERIENCE

Consulting Analyst at Key Hyundai of Milford – Milford, CT December 2023 - September 2024

• Worked in a fast-paced environment while following company guidelines and achieving company quotas maintaining a 97% positive average

• Developed and enhanced company processes, work instruction, and procedures

• Supported output needs, ECNs, and strategy reviews

• Root Cause Analysis Reports

• Mastery of CRM Systems (VinSolutions, Provision)

• Experience working with Technical Process Documents, MN’s, DN’s, and AIR

Customer Service Representative at Power Home Remodeling, Inc. – Trumbull, CT January 2023 – December 2023

• Developed manufacturing specifications and standard work procedures for all jobs to satisfy casting product requirements

• Carried out the communications and engagement with stakeholders strategy

• Ensured compliance with internal standards, processes, and procedures

• Maintained a strong relationship of customer service both internally and externally, while facilitating flow of technical information

• Handled difficulties and problems, oversaw fixes, remedial measures, lessons discovered, and the gathering and sharing of pertinent data

• Gathered and applied stakeholder and customer feedback to gauge how well stakeholder management is performing

Operation Analyst Intern at Sapphire, Inc. – Stratford, CT August 2022 – December 2022

• Oversaw maintenance and development of work instructions for production

• Timely resolution of situations using defect analysis, root cause analysis, and corrective action

• Worked closely with quality and completed multiple FAIR (First Article Inspection Report)

Packages Process Intern at Rogers Corporation – Woodstock, CT May 2021 – August 2021

• Provided support to full time process engineers while managing multiple projects

• Contributed to cost saving initiatives on a day-to-day basis

• Performed data analysis to optimize current process using LabVIEW and Excel

COMPUTER SKILLS

Proficient in:

• Microsoft Office (Excel, Word, PowerPoint, Publisher, Outlook), Minitab, VinSolutionsCRM, Microsoft Project, Visio, LabVIEW, and Epicor (ERP system)

LANGUAGES

●English (Native), Bangla (Fluent), Urdu (Fluent), Hindi (Fluent), Arabic (Basic)

EXTRACURRICULAR ACTIVITIES AND PROJECTS

●UConn Finance Society

●UConn Advanced Computer Science Club

●Applied and Resource Economics Club

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