Patient Care Technician

SONIA BERROA

*** **** ** *****, ** *********@*****.*** 843-***-****

QUALIFICATIONS SUMMARY

Highly personable Patient Care Technician Professional with over 18 years of experience in Dialysis and management, claims and sales processing, and call-center operations within the marketing and retail industries.

• Talent for identifying patient’s needs and presenting appropriate care and service.

• Demonstrated ability to gain patients trust and provide exceptional care and follow-up.

• Expertise in resolving escalated issues.

• Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, and Microsoft Outlook®), type 35wpm.

• Fluent in both English and Spanish and Portuguese. PROFESSIONAL EXPERIENCE

Fresenius Medical Centers of America

(Travel division,)

Patient Care Technician 11/2016 to 12/2024

• Responsible to fulfill Clients needs for contracts in different states.

• Perform the best professional care to patients.

• Verify Doctor’s Orders and prescriptions, verify water levels, experience with Fresenius K, K2, H, T180 and Nextage machines.

DaVita Dialysis (Kenwood) 02/15/2015 to 03/2017

Patient Care Technician

• Responsible for providing courteous and professional patient care to patients

• Responsible for verifying Doctor’s orders

• Assisting nurses in communicating patient’s complaints

• Responsible for machine maintenance and disinfection procedures are done American Mobile Health Care 06/2014 to 01/2017

Patient Care Technician (Traveler)

Intermountain Medical Centers (Acute team)

Responsible for providing professional Care

• Responsible for proving adequate and professional treatments for patients

• Keeping constant communication with Doctors, and verifying orders are accurate.

• Assisting nurses in communicating any patient’s complaints. EDUCATION AND TRAINING

GED High School Diploma WRIGTH COLLEGE – Chicago, Illinois Medical Coding Certification OLYMPIA COLLEGE – Skokie, Illinois CCHT Certified with special licensure in WA and OR

Contact this candidate