Information Technology Data Integrity

Guadalupe Garcia

678-***-**** *********@*******.*** Atlanta, GA http://www.linkedin.com/in/guadalupegarcia0320

INFORMATION TECHNOLOGY COMPETENCIES

Systems: Windows PC, Mac OSX Server and iOS

Databases: Oracle, IBM Db2 (formerly ADB2), Relational Databases, MongoDB, Cassandra, Redis, Firebase, Non-relational Databases

Languages: SQL, Python

Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Salesforce Administration (User Management, Workflow Automation, Security, Data Integrity), Tableau, Microsoft Power BI, Python, Snowflake

CERTIFICATIONS

•Salesforce Associate (Completed)

•Salesforce Administrator (Completed)

•CompTIA Security+ (In Progress)

•CompTIA A+ (In Progress)

•CompTIA Network+ (In Progress)

PROFESSIONAL EXPERIENCE

Network Salesforce Systems Administrator Remote November 2023 – December 2024

Ensure the stable operation of Salesforce and related IT systems, including platform configurations, workflow automation, and data integrity management. Install, deploy, and support integrations with tools like Tableau and Slack, while optimizing grant application workflows to enhance efficiency and scalability.

Ensured stable operation of the Salesforce platform, increasing system uptime to 99.9% by automating workflows and optimizing data processes, supporting over 2,500 active funding requests.

Integrated Salesforce with Tableau, reducing manual data preparation time by 30% and cutting reporting turnaround time from 2 days to under 4 hours, enabling faster decision-making through real-time dashboards.

Implemented data integrity and security measures, safeguarding sensitive information for over 6,600 records and ensuring 100% compliance with organizational data protection policies.

Designed and automated grant application workflows, reducing processing time by 40%, enabling staff to handle 1,200 more applications annually without additional resources.

Diagnosed and resolved system performance issues, reducing troubleshooting time by 25% and resolving 95% of critical issues within 48 hours through detailed root cause analysis.

Trained non-technical staff on Salesforce features, increasing user adoption by 50% and cutting task completion times by 20%, boosting operational efficiency across all departments.

Created comprehensive user guides and process documentation, decreasing onboarding time for new staff by 30% and reducing dependency on technical support requests by 40%.

Enabled scalable system improvements to support Last Mile's milestone of serving 10,000 students, processing over $1.1 million in awarded grants with 100% accuracy in data reporting.

Salesforce Data System Admin – Zero Hour Solutions Remote June 2022 – September 2023

Completed performance trend analysis and managed server/network capacity. Proposed client configuration and implemented technical solutions to enhance and troubleshoot systems.

Managed Salesforce cloud environments, increasing platform uptime to 99.9% and supporting over 1,000 users across corporate systems.

Configured and deployed Salesforce solutions, integrating with external tools, and reducing manual processes by 40%, resulting in a 25% increase in team productivity.

Researched, responded to, and resolved escalated Salesforce issues, maintaining a 95% resolution rate within SLA timelines and improving user satisfaction scores by 30%.

Maintained system data integrity for over 500,000 records, managed user permissions, and implemented security best practices, preventing 98% of potential data breaches.

EDUCATION

Bachelor of Science in Information Technology Anticipated: May 2025

Western Governors University Salt Lake City, UT

Studies focused in IT Foundations, Network Infrastructure Design and Security

Courses included IT Project Management, Data Management, IT applications, Cloud Foundations, and Emerging Technologies

Associates of Science Graduated: December 2022

Georgia Perimeter Atlanta, GA

Developed a broad foundation in scientific principles, complemented by elective coursework in IT-related topics such as Data Management and Emerging Technologies.

Gained skills in critical thinking, problem-solving, and analyzing complex systems applicable to technology-focused roles.

Introduced to key concepts in cloud computing and network infrastructure through elective coursework.

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