Customer Service Representative
Resume:
GAGANPREET SINGH
North Bay P1B 8N9
PROFESSIONAL SUMMARY
Highly motivated and dependable professional with extensive experience in customer service and delivery operations. Known for providing exceptional service, problem-solving skills, and ensuring customer satisfaction. Adept at multitasking and maintaining efficiency in fast-paced environments.
EXPERIENCE
Customer Service Representative
No Frills, Parry Sound, ON
May 2024 – Present
Provided friendly and efficient service to customers, resolving inquiries and concerns with professionalism.
Assisted customers with locating products, ensuring they had an excellent shopping experience.
Handled cash, credit, and debit transactions accurately at the checkout.
Restocked shelves and ensured aisles were tidy, organized, and fully stocked.
Collaborated with team members to maintain the store's cleanliness and organization standards.
Supported promotional campaigns by setting up displays and informing customers about ongoing deals.
Addressed customer complaints promptly and professionally, escalating issues when necessary.
Trained new team members in store policies, cash handling, and customer service techniques.
Delivery Driver
Intelcom
Delivered packages efficiently and on time, ensuring customer satisfaction with every delivery.
Managed route planning to optimize delivery times while maintaining fuel efficiency.
Verified delivery information, obtaining signatures and ensuring correct documentation for all completed deliveries.
Maintained company vehicle cleanliness and reported any maintenance needs to ensure road safety.
Adapted to weather, traffic, and unforeseen challenges to meet delivery schedules.
Communicated effectively with dispatch and customers to provide updates on deliveries and address any concerns.
SKILLS
Exceptional customer service and communication abilities
Strong organizational and multitasking skills
Problem-solving and conflict resolution expertise
Proficient in cash handling and POS systems
Knowledge of safety and compliance standards in delivery operations
Familiar with route optimization and GPS navigation systems
Team-oriented with leadership and training experience
EDUCATION
Ludhiana Group of Colleges 2013-2016
. Bachelors In Mechanic Engineering
Contact this candidate