Dining service waiter

GOVINDARAJ SENNAN

+91-894*******, ********@**********.***

Professional Summary

A disciplined, detailed and structure oriented well-mannered and hardworking passionate hotelier. I have a friendly, positive personality which makes it easy for me to associate with people. I'm a well-educated and well-rounded individual with the skills to perform to the best of my ability. I strive for guest and employee satisfaction Accomplishments

Employee of the month August 2015, Royal Caribbean Cruise Line, USA.

Employee of the month May 2018, Royal Caribbean Cruise Line, USA.

Received “Service Appreciation Award” for 10 years of continuous service with Royal Caribbean Cruise Line, USA.

Work History

ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE (USA)

Restaurant Supervisor (May 2018 – April 2021)

• Royal Caribbean Cruise Line (RCCL), is the largest cruise line operator from USA, with 26 ships worldwide.

• Oversee both front and back of house operations, including wait staff, restaurant attender.

• Maintain high-quality food standards and sanitation requirements, in line with USPH guidelines

• Provide exceptional guest service and lead staff to do the same

• Respond to guest complaints quickly and resolve them effectively ROYAL CARIBBEAN INTERNATIONAL CRUISE LINE (USA)

Waiter (August 2008 - May 2018)

• Royal Caribbean Cruise Line (RCCL), is the largest cruise line operator from USA, with 26 ships worldwide.

• Elevated guest satisfaction through follow-up and enthusiastic guest service

• Handling special dietary requirements for guests

• Arranged and prepared tables for guests to offer memorable experiences.

• Upsold high-profit items such as Wine and mixed drinks to enhance sales numbers.

• Promoting specialty restaurant, Special food events significantly and upselling higher-end Products to guests

• Accountable for restaurant utensils and maintaining the inventory LEELA PALACE,Bangalore, India

Team Professional/Waiter (Jan 2004 – Aug 2006)

• A Leading five-star luxury hotel, member of the Leading hotels of the world, and also the finest hotel in south India.

BAYAN PALACE, KUWAIT

Waiter (Sep 2006 – July 2007)

• Bayan Palace is an International hotel.

THE RESSORT HOTEL IN MUMBAI

Waiter (Aug 2007 – July 2008)

• Managing Banquet setup and service

• Setting up buffet counters, prepare and refill food counters

• Preparing the conference hall, party setups

• Handling Special events & occasions.

Education

• Diploma in Hotel Management and Catering Technology (3 Years) Sree Balaji Institute of Hotel Management and Catering Technology Trichy, India. 2001-2004

Certifications

• Personal Safety & Social Responsibilities

• Fire Prevention and Fire Fighting

• Personal Survival Techniques, Elementary First Aid

• HACCP-Royal Caribbean

• Crowd Management

Skills

• Cash Receipt Balancing

• Work Station Assignments

• Alcoholic Beverage Service

• Inventory Control

• Timesheet Organization

• Customer Service

• Operational Reporting

• Point of Sale POS Software

• Microsoft office

• Reservations Coordination

• Operational Problems Analysis

Contact this candidate