It Support Desktop
Resume:
George Pabo
IT Support
Richmond, TX *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Epic Go-Live Consultant
CSI Companies-Houston, TX
August 2024 to Present
• Provided technical support to end-users, troubleshooting hardware and software issues
• Assisted clients in setting up new accounts and configuring software applications according to their specific needs
• Go Live support, ClinDoc and Ambulatory ATE
• Epic Go Live Support for Nurses, Doctors and Front Desk Praise Worship Leader (Part Time)
Nehemiah Child Development Center-Houston, TX
June 2024 to November 2024
• Collaborate with the audiovisual team to coordinate sound checks, monitor audio levels during meetings, and lead prayers
• Work with Kids in an After school Program
• Lead Kids in worship and teach bible studies
• Organized special performances such as Christmas concerts or Easter productions that showcased the talents of the worship team
• Improved sound quality during services by upgrading audio equipment and implementing soundproofing measures in the worship space
• Cultivated an atmosphere of spiritual growth within the worship team through regular devotionals or prayer meetings
IT Support Specialist
Memorial Hermann Health System-Houston, TX
May 2024 to November 2024
• Install and configured hardware, software, and network components for clients in accordance with company standards
• Diagnose and resolved technical issues related to computer systems, networks, printers, and other IT equipment
• Provide on-site support to clients by troubleshooting hardware and software problems in a timely manner
• Collaborate with cross-functional teams to develop solutions for complex technical problems, TDR, Epic, Imaging of devices
• Train end-users on the proper use of hardware and software applications to enhance productivity
• Manage inventory of spare parts and equipment to ensure availability for quick repairs or replacements and new inventory
• Implement preventive measures to minimize downtime and improve system reliability for clients' IT infrastructure
IT Desktop Support
Netsync Network Solution-Houston, TX
January 2024 to April 2024
Responsibilities
• System, Driver and Application Patching
• Set up and configure new workstations and network accounts though Active Directory for new hires, either remotely or in-house and also Provide level 2 Phone support
• Monitor consoles and email for new alerts and open tickets
• Track equipment in the inventory database
• Solve advanced desktop support issues, up to the "Tier II" skill level
• Create Antivirus, Backups and RMM System reports
• Interact with Various Administrators (Network. Infrastructure and Development) to provide necessary details to assist with resolution of escalated issues. • Monitor status of pending support requests and obtain follow-up information from IT supervisors/leads and/or end-user
• Acts as the MS Office specialist in assisting and instructing staff in use of Microsoft Office products
• Manage / Support Ring Central IP Phone System
• Identifies manual processes in the desktop environment that can be automated for enforcement or uniformity
• Guide users with simple, step-by-step instructions
• Install, upgrade, and troubleshoot hardware and software systems
• Follow up with clients to ensure their systems are functional
• Create/move/audit AD objects and user accounts
• Deployment of equipment, software installs (imaging), upgrades, renewals, and fixes
• Conducts remote troubleshooting and support
• Help create procedure process, technical documentation, and manuals
• Accurately document troubleshooting steps for each assigned ticket IT Desktop Support
BEATRONICS-Houston, TX
February 2022 to February 2024
Responsibilities
• Applications: MS Office, MS Visual Studio, Oracle Virtual Box, LogMeIn
• Cloud Computing: office365, iCloud Drive, Microsoft365, Google Drive, Dropbox Systems: Windows XP, Vista, 7, 8, 10 Windows Server 2012, Linux Ub
• MS Power BI ETL Process
• Linux, Mac OS, macOS, iPad-OS. or Windows
• VMware Administrator
• AWS
• GCP Infrastructure
• DB Query and Mentoring Tools: Query Store, Extended Events, DTA. SQL Profiler Operating System: Windows 7, 8, 10, 11, Windows NT/2000/2003/2008,2012, 2019 Servers
• Citrix Workspace
• MSQL- Stored procedures and DR procedures.
• Azure Active Directory/Adaxes Policy Automation
• Strategic Planning & Execution
• Leadership & Teamwork
• SQL Server Versions: 2017/2016/2014/2012/2008R2/2008/2005 Virtualization: Azure, VMware
Reporting and Auditing Tools: SSRS, SSDT and Power BI Backup Software: SQLSafe, Red Gate and Idera
DB Query and Monitoring Tools: Query Store, Extended Events, DTA. SQL Profiler Administration: Active Directory, Group Policy Management, PC Diagnostics, Backups Hardware: Laptops, Desktops, Mobile Phones (iOS, Android), Printers
Networking: Cisco (Switches, Routers), Cabling (UTP), LAN/WAN, TCP/IP, VPN, DHCP, DNS IT Support
Dominion International-House, Texas, US
September 2016 to 2022
Description Technical Desktop Support - contract
Responsibilities
• Serve as primary highest level of escalation with IT service incidents. Support all end-users via telephone, email, chat, or in-person. Troubleshoot web application and resolve hardware, software, and voice/data communication systems issues. Currently administer identity and security access got globally for all users across entire enterprise, Responsible for documenting and managing the incident according to incident management processes and procedures.
• Responsible for resolution of technical issues involving production applications (e.g., network outages, failed applications, hardware failures)
• Management of Active Directory User Accounts, Organization Units, Group Membership.
• Managing and monitoring all installed systems and infrastructure.
• Administer Identity and security access globally for human and functional account across multiple
• Supports our hybrid cloud infrastructure including AWS, AZURE and GCP
• Install and Upgrade SQL Server 2008, 2008R2, 2012, 2014, 2016, and 2017 database standalone and applied security fixes.
• SQL Server Migration (In-place and Side-by-Side Migration)
• Maintained database response times in 24X7 Production environments
• Plan and execute on O365 integrations of remote centers in our M&A pipeline
• Administers O365 – Okta environment
• Maintains backups, security, and redundancy strategies
• SQL Server Administration - including installation, configuration, upgrades, backups, and restores.
• Manage indexes to improve performance
• Schedule jobs using SQL Server Agent
• High level of performance tuning
• Provides senior level support for issue resolution
• Provides direct support in the day-to-day operations on infrastructure hardware and cloud services; duties include evaluation of system utilization, monitoring response time and primary support for detection and correction of operational problems.
• Provides 24x7 hardware and software support for infrastructure components as part of a rotating on call process.
• SCCM Deployment experience
• Document procedures and develop end user instructions
• Write technical documentation for all new systems and processes that affect Infrastructure Environments, as well as train other team members and end user
• Meet all SLAs for error resolution.
IT Infrastructure Engineer
House On The Rock
July 2009 to August 2011
Description IT Support & project engineer
• Provide second-tier support via phone/remote, and desk side through notifications from Remedy Ticket System. Perform operations, installations, maintenance, diagnoses, and repairs of hardware and software on HP laptops and desktops in a Windows environment. Active directory (account resets, policies, passwords) Support over 4000 users
• Strong network, PC hardware, and operating system support experience required.
• Some experience of Windows Server/Workstation and active directory administration.
• Experience with Hyper-V and or VM-Ware suites.
• Experience with MS Exchange.
• Perform Active Directory account maintenance, Adds, Moves, Deletes.
• Perform MS Exchange account maintenance, Adds, Moves, Deletes.
• Perform third party software account maintenance, Adds, Moves, Deletes
• Install/support network printers, scanners, and multifunction devices.
• Provide user support on help desk requests related to network, PC, email, printers etc.
• Monitors reliability of network infrastructure and operating systems.
• Configure and deploy network switches as needed.
• Trouble shoot network related problems
IT Technical Support
TELNET
February 2005 to December 2006
Description Provided 24x7 Support for Enterprise customers Responsibilities
• Team Player Providing Tier 1 Technical/Phone support to all clients
• Perform troubleshooting and remote support for a Global user community
• Ensure prompt support and escalation for a wide range of hardware, networks, servers and software
• Perform accurate and detailed logging and tracking of all calls in a Service Management system • Provide accurate, timely, and professional resolution on all reported issues
• Ensure efficient, accurate and professional follow up on assigned Service Management Items • Classify and identify issues based on impact and urgency
• Ensure accurate and correct escalation of Service Management Items while following existing policies and procedures
• Key role in Major Incident handling while following existing policies and procedures
• Perform other job duties as assigned with a high degree of flexibility and professionalism Education
Msc in Software Technology
The Robert Gordon University
Bsc in Electrical Electronics Engineering
University of Science and Technology
Skills
• Microsoft Outlook
• Microsoft Excel
• English
• Microsoft Office
• Computer skills
• Communication skills
• Communication skills
• Tableau
• Microsoft Office
• English
• Windows
• Software troubleshooting
• Computer networking
• Organizational skills
• Computer networking
• Software troubleshooting
• IT
• Quantum engineering
• Analysis skills
• Organizational skills
• Software development
• SDLC
• SQL
• Construction estimating
• Construction
• Project management
Certifications and Licenses
AWS Certification
October 2023 to October 2027
Driver's License
Property & Casualty License
MCSE
MCSA
HDI Certification
DoD 8570
IAT
IAT Level II
CompTIA Server+
Six Sigma Certification
Forklift Certification
Pallet Jack Certification
Certified Quality Engineer
Professional Engineer
Six Sigma Green Belt
Six Sigma Black Belt
Safe Quality Food Certification
AWS Certified Solutions Architect – Professional
AWS Certified Solutions Architect – Associate
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