Customer Service Data Entry

Summary

I am a dedicated customer service professional who focuses on customer satisfaction and promoting a positive environment. My background has provided me with extensive experience in the customer service field. I have the ability to address challenges in a timely manner and solve difficult problems through the use of critical thinking. I take the initiative to complete tasks to the best of my ability. My main goal is to exceed all expectations and provide the utmost service while maintaining a healthy professional relationship with customers, colleagues and superiors. Skills

Exceptional Customer Service, Outstanding Written and Verbal Communication, Interpersonal Skills, Time Management, Empathy, Strong Problem Solving, Customer Relations, Conflict Resolution, Inbound Phone Calls, Outbound Phone Calls, Multi-line Phone Systems, Multi-Task, Data Entry, Upselling

Experience

Walmart Warehouse

Packing and Picking Receiver 10/2021 - 10/2022

Strictly adhered to safety guidelines and procedures Weighed packages and labeled them appropriately

Inspected packages to ensure they were not damaged Assembled daily orders by shipping location and any other shipping categories Fulfilled orders by arranging inventory in shipping containers and preparing them for shipment AT&T

Remote Customer Service Representative 09/2017 - 10/2021 Processed customer requests for payments, activations, upgrades and other services Recommended appropriate products and rate plans

Maximized the company and customer satisfaction by building rapport with customers who visit the store Maintained current knowledge of store products to easily and better assist the needs of customers Provided exceptional and timely customer service to increase client retention and loyalty Processed various transactions such as phone bill payments, upgrades and refunds Upsold products and services

Fred's

Manager 11/2013 - 09/2017

Hired and trained employees

Assisted in the unloading of merchandise from vendors to stock the shelves Maintained accurate and complete cash register deposits and receipts Strictly adhered to company policies and procedures Processed employee payroll

Provided accomplished customer service

Maintained a pleasant and safe work environment

Recorded inventory

Supervised and managed a team of 17 employees

McDonald's

Guest Service Manager 06/2008 - 11/2013

Maintained a positive and professional representation of the company Managed and monitored a team of 20+ team members

Increased the company's percentages by revamping the marketing and advertising strategies Carefully planned schedules to ensure functioning shifts Provided customers and colleagues with extraordinary customer service Maintained a safe and pleasant work atmosphere

Balanced cash registers and deposited daily bank deposits Laquita Fudge

Pine Bluff, AR 870-***-****

*******.*******@*****.***

Consistently met target goals for the store

Education

Dollarway High School Pine Bluff, AR

05/2008

Graduated with honors

National Honors Society

Volunteered tutoring my fellow classmates

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