Customer Service Technical Support

Samuel Goodrum

*** ** *** ***** *** *** 954-***-**** *************@***.***

Objective

Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company

Skills & Abilities

Management

o -10 years of customer service experience

o -Types 32WPM

o-Excellent written and verbal communication skills,

o-Productive in a high volume, high stress, environment.

o-Highly productive in the use of all Microsoft Office Programs(Microsoft Technical support experience)

Experience

Access Center Supervisor Nyu Langone June 2021-Nov 2024

oEnsure that ACRs are trained appropriately, follow correct procedures

oAssist ACRs in understanding and using EPIC EMR, Verint, Salesforce and Cisco

oAssist in ensuring all scripts and critical directives for scheduling remain current

oServe as the first point of escalation and respond to ACR inquiries

oResponsible for supporting advanced scheduling workflows and processes inclusive of supporting multispecialty and specialty initiatives. Report trending errors to PAC leadership.

CONSUMER CARE REPRESENTAIVE AMERICAN EXPRESS OCT 2017-MAY 2021

oReviewed fraudulent charges and provided empathy and support

oHandled influx of inbound calls

oAnalyzed financial statements and assisted card holders with reconciling their accounts

oOpened new credit lines and reviewed card disclosures.

oWorked with various sales and customer support applications in order to provide world class customer service

oMet and exceeded sales expectations by building true connections and offering relevant products and services

business consultant assc. first data (BANK OF AMERICA SEPT.2015- OCT 2017

oManage small to medium level business accounts

oOversaw the installation of point of sale terminals

oReviewed business financial statements with support to processing fees and rates

oProvided retention efforts in order to maintain company revenue

oAssisted Merchants with batching out point of sale equipment

Microsoft support specialist TELEPERFORMANCE USA FEB 2014- OCT 2015

oHandled high volume of technical support calls

oSupported installation and program features of Microsoft office

oGuided customers through support of excel formulas and Word navigation

oReviewed billing inquiry and processed payments

oProvided additional Support for Microsoft Xbox consoles

pERSONAL BANKER Wells Fargo Bank FEB 2013- DEC 2014

oManaged personal and business checking and savings accounts

oEstablished new lines of credit (credit card, auto and mortgage)

oApproved and reviewed closing documents and sent to underwriting

oBalanced and Maintained banking vault, provided disbursements to bank tellers

oSubmitted financial reports which included balance sheets and revenue reports

Comp usa sALES ASSOCIATE NOV 2011- DEC 2013

oReplenished products and services

oUtilized customer engagement to cross sale and upsell new products and services

oLead sale strategy meetings and shared best sales practices

oReconcile cash drawers and sent end of day sales report

Education

·Coconut Creek High School, Coconut Creek, FL 2005

· High School Graduate (College Preparatory)

·Micro point, Fort Lauderdale, FL 2004

· Medical Office Billing

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