Front Desk Customer Support
Resume:
Customer Service-Oriented Individual with
Strong Communication Skills Seeking Retail
Position
Jashanpreet Kaur
***************@*****.***
Status:Permanent resident of
Canada
OBJECTIVE
To obtain a position in challenging environment where I can use my analytical, technical and customer support skills to further establish my career.
SKILLS
Highly organised Technical skills such as Ms office, graphic designing, video editing Multi-tasking Effective communication skills Time management EXPERIENCE
Nov 2024 - Dec 2024 CMAX Optical
Sales associate -retail •Greeting customers, answering questions, and providing a pleasant experience.
•Helping customers choose frames and lenses, and explaining products and offers.
•Assisting the optician with placing orders for prescription glasses and contact lenses.
•Scheduling appointments and making follow-up appointments.
•Maintaining records of customer prescriptions, work orders, and payments.
•Taking payments from customers.
June 2024 - Aug 2024 Amayra Group
Front desk representative • Receiving visitors at the front desk by greeting, welcoming, directing and assisting them appropriately.
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Receive, sort and distribute daily mail/deliveries.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Order front office supplies and keep inventory of stock.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and scanning.
Oct 2023 - Feb 2024 Digital Aspire Tech
Digital marketing coordinator •Coordinating the development and execution of digital marketing campaigns, including social media, email marketing, and paid advertising.
• Analyzing data to measure the effectiveness of campaigns and identify areas for improvement.
• Collaborating with other departments, such as sales or customer service, to ensure that marketing efforts align with company goals.
• Developing and maintaining strong relationships with clients and partners.
•Providing support to the marketing manager or director, as needed. Aug 2023 - Oct 2023 Max Automobiles
Tellecaller • Contacting current and potential clients to inform them regarding the product and service.
• Answering all queries and questions regarding the company and product.
• Understanding customers' requirements by asking questions and closing the deal.
• Keeping the customer database maintained and updated.
• Build and maintain positive relationships with future prospects
• Conducting each function with the utmost respect, regardless of the behavior of the other.
EDUCATION
Degree / Course University / Board Percentage / CGPA Year of passing Master's in History Punjabi University Patiala 72% 2022 Bachelor of science (Non-
medical)
Govt. Mohindra college,
Patiala
60% 2017
Senior secondary education G.T.B Public school, Dhuri. 66% 2014 Primary school education
(10th grade) Robin model high school, Dhuri 86% 2012 ADDITIONAL PERSONAL INFO
Address 14 Faithknight Court
Languages English Punjabi Hindi
Date of Birth 26/05/1996
Marital status Married
Gender Female
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