Customer Service Front Desk

Lyndanisha Lener

Pompano Beach, FL *****

***************@*****.***

+1-786-***-****

To further pursue a career in the healthcare field utilizing my knowledge of medical terminology, patient care, and administrative duties.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Front Desk Receptionist

Glick Skin Institute

July 2024 to Present

Patient Care

Front Desk

Administrative Duties-Filing, Scanning,Fax,data entry Etc Medical Term

Patient Scheduling

Medical records

Customer service

Verification Patient demographics

Empathy

Medical Coding

Multi line phone system

HIPPA

Retail Sales Associate/Customer Service/Support Team Macy's

September 2014 to January 2024

Support team,Fulfillment, Cashier, Fitting room, Recovery,Pre-sales. Unload trucks, stock items clothes/ shoes/fragrances/hats etc etc

Customer Service Representative

Assurant

July 2019 to December 2019

billing, explain policy and coverages, cancel/reinstate Customer Service Representative

Conduent/Continuum (Aetna Insurance Company)-Tallahassee, FL September 2018 to June 2019

I was hired through a tempt agency called adecco Enrollment/Billing/Benefits/Claims/OSB trained Answer inbound calls, outbound varies, take payments, set up payments, explain plan and benefits, find in/out network providers, dental/visions/hearing coverage Education

Technical school

sheridan technical college - Hollywood, FL

August 2023 to July 2034

High school diploma

Homestead senior high school

August 2012 to June 2015

Skills

• Call Center (2 years)

• Bilingual English/Haitian (Creole)/ (10+ years)

• Customer Service, (6 years)

• Serving Experience

• Tutoring

• Sales Support

• Windows

• Google Docs

• ICD coding (1 year)

• Documentation review

• IVR (1 year)

• Medical terminology (2 years)

• Microsoft Office

• Bilingual

• Office experience

• Customer support

• Medical coding

• ICD-10

• Medical Billing

• CPT Coding

• Microsoft SharePoint

• EMR Systems

• HIPAA

• Medical Records

• Oracle

Certifications and Licenses

driver's license

Certified Medical Administrative Assistant

CPR Certification

Contact this candidate