Pharmacy Technician Customer Service
Resume:
TATYANA VOSHEVA
516-***-**** • *********@*****.***
EDUCATION
July 2010 – April 2014 Kaplan University BS in Health Science (April, 2014)
Jan. 2007 – June 2007 High Tech Institute
• FL Pharmacy Technician Certificate
• PTCB certified
Aug. 1998 – June, 2000 River City High School Diploma, Received (June, 2000)
PROFESSIONAL EXPERIENCE
LabCorp Specialty Pharmacy-remote October 2022-present
Maintain a level of professionalism and document within processing systems based on Labcorp policies and procedures. Typing prescriptions and processing thru insurance. Answer phone calls. Apply knowledge and skills to activities that vary from day to day. Prioritize and organize own work to meet agreed upon deadlines. Comply with applicable laws, regulations, and policies.
CVS Caremark Customer Service Representative PA department 06-2021-05/2022
Answered inbound calls and answered questions regarding prescription insurance, medication coverage and mail order prescriptions. Performs packaging, manipulative, repetitive, and other non-discretionary tasks. Evaluated and authorized approval of pharmacy requests received by telephone, facsimile, and other means using client clinical criteria. Communicated decision to physicians, physician’s office staff, medical management staff, members, and pharmacists
Merit Health Wesley Hospital
Hattiesburg, MS July 2019 -May 2021
Preparing medicines, stocking supplies, and collecting patiient information. Also create compound medications, IV fluids, and other mixtures for patients. Experience with Omnicell and Pyxis machines.
CVS Pharmacy May 2006- June 2018
Sacramento, CA
During my time at CVS /Pharmacy I dealt with all initial customer communications by phone, mail and face to face. My number one priority was always the client, and I worked to resolve any and all issues that came their way. Maintained records by entering patient’s data in the computer and filing physicians' orders and prescriptions.
Removed drugs from stock. Prepared and dispensed medication orders. Answered calls and assisted walk-in customers, physicians and the general public. Counts, pours and mixes pharmaceuticals. Insurance billing. Maintained drug and supply inventory and associated records, ordered supplies to keep established stock levels; placed labels and stored pharmaceutical supplies, checked pharmacy stock for expired drugs. Maintained inventory control and record keeping. Placed products in container and affixes labels onto containers.
ACHIEVEMENTS
Perfect Attendance Award (June, 2007)
Academic Excellence (April, 2014)
Kaplan University
BS in Health Science (June 2013)
Kaplan University Honor Society, Outstanding Achievements, Deans List
LICENSES
• Pharmacy Technician License and PTCB certified – CPhT
• CA Pharmacy Trchnician - TCH 19846
SKILLS
• Knowledge of computers; Proficient in Word Processor and Microsoft Office, Excel
• Typing - Filing; Excellent Customer service skills
• Bilingual, English and Russian
• Detail oriented; organized; multi-tasked; team player
• Good organizational skills
• Knowledge of Federal & State laws/regulations regarding the provision of pharmaceutical services.
• knowledge of current drug forms, dosage strengths, and generic & trade name, and traditional equivalents.
REFERENCES
1. Gary LeBlanc Pharmacy Supervisor, CVS Pharmacy
(337) 540- 1293 (401) 216 - 3505
2. Toni Howard Pharmacy Manager, CVS Pharmacy
3. Katherine Nguyen Pharmacist
4. Pam Miles
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