Enterprise storage management, Storage capacity planning, Firewalls

RYAN HEMPHILL

IT Solutions Engineer

***- *** **** ****@****-****.*** Scottsdale, AZ 85258

IT Solutions Engineer skilled at designing and implementing complex technical solutions that meet client needs while ensuring system reliability and efficiency. Demonstrated expertise in managing end-to-end project lifecycles, from initial requirement gathering to deployment and post-implementation support, with a strong focus on minimizing errors and maximizing results. A conscientious approach to work, combined with a solid work ethic, drives consistent achievement of project goals and high-quality outcomes. APB360 Remote

Director of Business Development

11/2023 - Present

Strategically developed a robust $300k sales pipeline within six months, representing a 40% year-over-year growth for APB360, through targeted customer engagement strategies and effective management of email campaigns and trade show participation

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Successfully managed multiple projects simultaneously while meeting tight deadlines.

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Jet Construction Denver, CO

Construction Manager

06/2023 - 10/2023

Managed and oversaw the install crew of 6 in all aspects of cabinetry, labor, and installation.

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This included: field measurements, logistics from site to units, assembly, and quality control.

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Communicated with both site superintendent and owners on weekly progress along with walk through for project sign off.

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Responsible for coordinating with other trades for on target completion.

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Monitored the progress of installations, identifying and resolving any issues that arose.

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TTEC a Google Partner Tempe, US

Google Ads Consultant

11/2022 - 03/2023

Provided expert consulting and optimization services to existing Google Ads clients over a 6-9 month period, with the primary goal of enhancing ad rankings and increasing visibility among targeted search audiences actively seeking products or services aligned with the client's offerings.

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• Developed successful solutions tailored to clients' specific needs. Identified areas for improvement within existing processes and systems through extensive analysis of data sets.

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Hitachi Vantara (formerly Hitachi Data

Systems) Remote

Senior Solutions Engineer

01/2019 - 08/2022

• One of 2 HNAS SME's for Hitachi Professional Services. Created documentation including design specifications, user guides and training materials.

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Played a pivotal role in implementing and deploying WEKA IO Filesystems for Hitachi customers.

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Managed customer relationships to ensure satisfaction throughout the full life cycle of the product installation service.

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Professional Summary

Experience

RH

Coordinated with stakeholders to ensure timely delivery of projects within budget constraints.

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Resolved escalated customer support tickets efficiently while providing exceptional service.

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Provided technical guidance on the development of customer facing applications and services.

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Successfully designed, implemented and maintained complex IT solutions for large-scale enterprise customers.

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Defined procedures for disaster recovery testing and implementation in order to minimize downtime in case of an emergency.

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Hitachi Data Systems Remote

Professional Technical Consultant

01/2015 - 01/2019

I have a proven track record of success in driving revenue and building strong relationships with key accounts

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Designed and consulted on projects involving Hitachi NAS (HNAS) and Hitachi Content Platform (HCP), including customer design sessions, deploying NFS and CIFS shares, and delivering design documents

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Led data migration projects from competitive storage solutions to the Hitachi NAS Platform

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Collaborated closely with Hitachi Partners like Arrow, CDW, and Sirius to deliver tailored solutions that meet customer needs

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Deep expertise in HNAS, HCP, HCPCS, HCP Anywhere, HCP Anywhere Edge, and HCSF (WEKA)

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Played a pivotal role in implementing and deploying WEKA Filesystems for Hitachi customers.

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DELL-EMC Scottsdale, US

Isilon Solutions Engineer

01/2013 - 01/2015

Experienced Sales Professional specializing in driving new opportunities for enterprise clients leveraging Isilon scale-out NAS architecture in Phoenix, AZ, and Las Vegas

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Successfully increased Isilon's footprint by directly interfacing with customers and partners, including Evotek, Cstor, Insight, and EPlus

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Conducted ongoing technical roadmap sessions to educate customers and partners on Isilon's capabilities

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Hosted successful Isilon / Partner days to promote Isilon solutions in Las Vegas and Phoenix.

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Negotiated with clients to reach agreements on pricing, delivery schedules and other details of contracts.

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NetApp Phoenix, US

Professional Services Consultant

01/2010 - 01/2013

I specialized in NetApp storage architecture, management, and deployments for enterprise applications using NetApp hardware and software products

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Possess deep expertise in all major network ethernet and fiber switch brands

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Committed to driving technological advancements and fostering continued growth for NetApp in both existing and new accounts.

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Assessed risk factors associated with proposed changes prior to implementation; developing mitigation strategies that minimized potential disruptions or delays.

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New Horizons Computer Learning

Centers Tempe, AZ

IT Adult Learning Trainer

01/2005 - 01/2007

• Was an instructor for the Microsoft MCSE Technical Track

• Taught A+ Certification Track

• Taught the Network + Certification Track

• Taught all Microsoft Office Suite Products

Analyzed post-training surveys to assess effectiveness of delivered materials..

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• Always revived Excellent Survey Results

National Higher Diploma in Marketing and Sales Management (Partial) Technikon SA

December 1994

Higher Education certification

Treverton College

December 1989

• Key account growth • Stragic Planner

• Sales Presentations • Collaborative Team Leader

• Deal Closing • CRM software proficiency

• Influencing skills • WordPress Website Design

• Customer engagement • Data backup and recovery

• Disaster recovery planning • Storage tiering optimization

• Storage hardware configuration • Storage capacity planning

• Enterprise storage management

• Network+ • Netapp

• Hitachi NAS • Isilon

• Windows MCSE • VMWare

• Google Ads Video • Google Ads Search

• Google Ads Display • Google Ads Shopping

• IBM Machine Learning

References available upon request

• Afrikaans

Fluent

I am currently working with: Docker, Linux (Desktop and Server), Proxmox Virtual Server, Nextcloud, OpenVPN, Twingate Zero Trust Security, and PiHole DNS Ad filter. Currently taking the following classes at Udemy: Complete Python Programing, Google Generative AI Course, and AWS Certified Cloud Practitioner

Education

Skills

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Hands-On IT Experience

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