Data Analyst Information Technology

Brent Eskridge

Indianapolis, IN 317-***-**** *********************@*****.***

Professional Summary

Talented, goal-oriented, well-rounded Customer Service professional with an extensive career as a Premise Technician. Vast knowledge of cable maintenance, splicing, termination, and transmission work on fiber and copper cables. I am a self-starter who can work independently or in a team environment. I want to take my skills and expertise into systems management, Technical Support roles focusing on Helpdesk, Data Analyst, Security Systems, or installing data wiring. Key Skills

Inventory and track assets

Cable installation, maintenance, and repair

Troubleshoot connectivity issues related to external and internal networks.

Software; driver; operating systems; applications; Windows Update; Windows Server Update Service (WSUS)

Computer Diagnostics and repair

Understand DNS and DHCP systems

Education

MyComputerCareer, Indianapolis, IN Graduated 12/13/2020 Information Technology Security Administration Program Recognition: WCITP

CompTIA CERTIFICATIONS MTA CERTIFICATIONS

A+ MTA Server

Server+ MTA Security

Security+ MTA Networking

Networking+

Linux Essentials

Ivy Tech Community College Graduated 5/7/2016

Associate of Applied Science in Computer Information Technology Recognition: Dean’s List /Phi Theta Kappa

Professional Experience

Paramount Schools of Excellence 9/2021 - Present

Technology Assistant

Monitor and respond to technology tickets submitted by users.

Create, update, and delete user accounts on multiple systems as needed.

Maintain and troubleshoot hardware (printers, mobile devices, networking devices).

Configure and update mobile devices for new and existing users.

Inventory and track location of equipment.

Create SOP’s and update them as needed.

AT&T 04/2007 – 12/2020

Premise Technician

Diagnosed and corrected copper wire problems. Performed cable splices for copper cables.

Removed and demolished abandoned cables

Determined closet and equipment layouts and installed closet hardware such as backboards, connecting blocks, and racks.

Troubleshoot computers.

Educate customers about products, services, and upgrade opportunities.

Handle customer inquiries and complaints by repairing trust and solving complex problems. American Funds Service Company/ Capital Group 09/1994 – 10/2004 Fund Representative

Open and process mail

Match payments with appropriate paperwork

Research inquiries (missing deposits, underpayment, overpayments)

Enter data/investments to accounts

Answer inbound/ make outbound calls

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