Customer Service Warehouse Supervisor
Resume:
Sandra S. Benavides
Laredo, TX. 78045
**********************@*****.***
Skills
Type 40 wpm *Problems Solving skills,Communication Skills,Organization Skills,Responsibility,Customer Service Skills,Computer Skills Experience
September 2023-November 2023
González de Castilla Laredo, TX- Northbound Clerk
● Support the customer by shipping their material.
● Prepare the BOL to provide it to the warehouse.
● Some occasions I would provide the BOL to the driver to sign it and provide copies.
● Take pictures when the material is getting loaded and finished loading.
● Verify the material quantity, part number and destination.
● Advise the warehouse supervisor the trailer you need so that the forklift operator would load the material.
● Summit the BOL in their system.
● The excel system they provided would add information for instance getting loaded, pending load or shipped out.
July 2023-September 2023
Kuehne & Nagel Laredo, TX- Customer Service
● Support the customer by receiving instructions.
● Prepare the BOL to provide it to the warehouse.
● When a shipment ship needs to send the BOL so that the customer creates the ASN.
● Clerks from the customer send documents to enter it in the systems before the material arrives.
● We provide the entries and labels to the warehouse before arrival.
● Verifying the inventory and having it 100% to send it at the end of the day to email to the customer.
May 2022-November 2022
Cargoquin,Laredo, TX - Warehouse Supervisor
● Managing the workflow to train the internal employees to best serve the customer.
● Schedule the employees to keep everyone busy on downtimes.
● Problem solving and to make decisions.
● Work of operation and clerical employees.
January 2022-April 2022
Cargoquin, Laredo, TX - Northbound Clerk
● Supporting the customer by receiving instruction.
● Using their system to proceed dispatching.
● Use the system to create BOL and also print the PL using Diapson to provide to the driver.
● Then the clerk would add it in a share program for the customer to view the BOL and PL.
● To add in an internal excel to send it to accounting every week. September 2010 - May 2020
YUSEN Logistics, Laredo, TX - Customer Service
● Support the customers and provide suggestions on how to ship.
● Providing the inventory monthly and yearly to charge customers weekly, monthly and yearly.
● Scheduling the freight with different carriers using their account number .
● We would create a BOL and then send it to the customer. August 2008 - September 2010
Penske Logistics, Laredo, TX - Office Clerk
● Supporting the customer verifying inventory.
● Write the shipping method on the BOL.
● Pre-pulling material from inventory to ship for the following day.
● Monitoring the drivers and Oracle system to write the delivery log. March 2004 - August 2008
Penske Logistic, Laredo, TX - Transportation Clerk Material Follow-Up
● Receiving phone calls from the drivers and GM plants.
● To advise the drivers to pick up the freight.
● Adding comments on the GM system calling GM plants for approval.
● Log the drivers route numbers and supplier names. September 2001 - March 2004
Penske Logistic, Laredo, TX - Northbound clerk
● Support to the customers on creating the order in the Oracle system.
● Prepare the BOL’s to ship the material.
● Send the BOL for the customer to create the ASN. Education
May, 1993
Cigarroa High School, Laredo Texas - Graduated
Reference
Irma G Benavides
Laredo, TX. 78045, Mobile # 956-***-****
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