Supply Chain Order Processing

Renatta Hosein-Bishop

*** ****** ******, **** ****, MA 02136

Phone: 860-***-****

Email: *************@*****.***

https://www.linkedin.com/in/renatta-hosein-bishop-mba-1801b876/ Summary: A well-rounded professional with robust Supply Chain, Technology and Business experiences who is seeking a stable, yet evolving organization that offers opportunities for continuous improvements and meaningful impacts on operations and processes at every level. Proven to thrive in Retail-facing situations, with a track record of success in simplifying complex business problems through direct involvement and relationship-building/management. An environment that is nurturing, allowing room for personal and professional growth is ideal to face this next phase of Supply Chain evolution Relevant Experiences

2San, LLC. (February, 2024 to present), Norwood, MA US Operations & Fulfilment Lead

Manages 3PL Performance:

● Oversee the day-to-day performance of Chicago 3PL, ensuring quick turnaround of orders to clients and high order accuracy.

● Ensures 3PL compliance with quality and regulatory requirements.

● Acts as Supplier Relationship Manager for 3PL, including holding regular performance reviews, which include building out KPIs and associated reporting.

● Manages 3PL tradeoffs to minimize costs whilst maintaining service delivery to clients. Manages Order Processing:

● Leads a small team of remote resources to process all customer orders received, including order entry / acceptance through to shipping using multiple ERP and manual platforms.

● Ensures that orders are processed correctly in our EDI and ERP systems through manual authentications and reconciliations

● Works closely with the Finance team to ensure a seamless handoff for invoicing once orders are confirmed as delivered or according to specific customer protocols.

● Resolves issues / exceptions management that arise relating to manual aspects of order processing (e.g. shipment delays,missing documentation). Drives Process/Continuous Improvement initiatives:

● Identifies and implements process improvements across the order management process to enhance the efficiency of delivering critical Home Diagnostic products.

● Champions process automation and system implementation initiatives to improve efficiency of processes.

Led BC 365 transformation in conjunction with SPS to streamline Retail EDI data

● Reviews existing processes and identify additional checks and controls to be added to ensure process accuracy.

Meetings on previous week’s performance and current week’s progress so that plans can be managed with consistency to the best outcome

Collaboration around Compliance with Client Requirements:

● Established a customer onboarding process for operationally launching new clients and ensuring specific requirements are understood and met.

EDI requirements

Lead times

Invoicing needs and clear agreements around compliance and Vendor Management programs, (Ex: Procure to pay, self services)

● Documented customer-specific requirements and answers to key requirements

● Manages disputes with clients, especially those leading to distribution penalties, ensuring

● Proactive resolution and implementing preventive measures through Continuous Action planning from the learning of daily work events.

Manages Returns and Regional S&OP Processes:

● Oversees and defines the returns process, ensuring efficient stock return to the warehouse and compliance with healthcare regulations across product types

● Recognizes ‘at risk’ stock inventory levels and coordinates the appropriate disposal. Regional S&OP Process:

● Manage the regional Sales and Operations Planning (S&OP) process, collaborating with Sales, Finance, and Supply Chain teams.

● Places orders with the central supply team for new stock required to service US customer demand.

● Develop tools and analytics using Excel and other software to automate the S&OP process. Manage eCommerce Process:

● Works with the Central Global eCommerce team to ensure stock is available to service demand.

● Launched with Amazon, Walmart and Target in 2024

● Current process of exceptions and returns management being built into structure. Operations Reporting:

● Launched new KPI and activity reports for regional operations.

Broken down by various metrics to pull most value from data.

● Issues reports on a recurring basis or ad hoc to show a specific trend.

● Drives performance improvements / operational changes through greater use of analytics. Ahold Delhaize, USA, (January 2021-Oct 2023), Quincy, MA Senior Negotiations Manager, In Stock Manager

• Worked closely with vendors to implement programs around Self Distribution, Retail and Compliance programs that required multi-tiered Vendor Relationship Management

• Actively participated in the implementation and integration of Procure to Pay and Procurement as a Service workflows internally and externally

• Daily presentations on KPI improvement and management around service level, on time delivery, inventory, and Supply Chain losses, weekly, monthly and quarterly compilations of these metrics

• Managed a team of Analysts and Category Managers to ensure Service Level goals were met and collaborated with vendors daily to align interests

• Cross functional alignment on ‘Pod structure’ roll out in March 2023

• Improved metrics from 77% to 92% in five months

• Led conversations in three months of Roux Institute Supply Chain forums

• Supported new employees in their assimilation into the buying team

• Mentored associates into their aspirations

Living Proof, Inc, (May 2019-August 2020), Boston, MA Senior Supply Chain Manager- Distribution and Logistics

• Managed 3rd Party Distribution operations and contracted Transportation partners’ performances to achieve revenue targets within omni-channel ‘go to market’ strategy

• Ownership of end-to-end Supply Chain systems and procedures

• Responsible for the Distribution spends and annual budgeting process in conjunction with Finance

• Audited invoices for accuracy and resolves exceptions in Procurement and Purchasing procedures for all Distribution Center-related expenses to tie back each expense to its cost center

• Validated data- captured and applied data point analyses to identify Continuous Improvement opportunities in the effort to establish and reset KPI’s such as: labor efficiency, inventory accuracy, manpower hours, productivity, and expense control

• Conducted situational and process root cause analyses, to determine action plan measures for containment, correction, and future prevention of product issues

• Developed and coached on new SOP’s, including creation of associated documentation, ensuring 100% delivery on development, implementation, and sustainability

• Managed inventory levels, stock location and inventory reconciliation

• Developed and led the Distribution & Transportation strategy for Living Proof, by creating go-forward plans over the next three years, this included a highly complex warehouse transition in 2020 in the midst of the pandemic

• Maintained relevance on industry trends, technology, and market offerings, to understand impacts on and opportunities for Living Proof's Logistics and Distribution network

• Led service and expense improvements through benchmarking for all areas including Safety, Security, Systems, Equipment, Staff, Facility, and Capital requests

• Served as the ‘tone setter’ to drive Continuous Improvement project success, leveraging Lean Manufacturing/ Six Sigma/ 5-S programs to achieve results within the 3PL

• Owned the UPS parcel service relationship, holding them accountable to Prestige Beauty delivery standards

• Negotiated Annual Transportation RFQ and lane rates- with annual savings of ~10%

• Supported all international customer deliveries including inter-company international transfers (VAS, throughput, and quality), while finding ways to drive down order lead-time

• Developed stable and collaborative relationships with all business stakeholders- both internal and external, to ensure maximum cooperation, for both domestic and global initiatives

• Published monthly reporting of functional results, to foster a culture of transparency- in addition to reconciling all fulfillment and shipment costs down to channel and customer levels where applicable

• Managed the extensive VAS needs of the company, (kitting, conversion and labeling of international products), where demand was constantly changing

• Led data mining, discovery, logistics and transportation efforts required for the transition to a new warehouse

• Negotiated tight turnarounds with warehouses and carriers to ensure that critical components, products and other collateral arrive on time to their respective destinations

• Real time management of all packaging inventory to align with existing and upcoming demands Imperial Distributors, Inc, (February 2019-May 2019), Worcester, MA Supply Chain Manager Consultancy

• Responsible for 35 million dollars’ worth of non-grocery consumer goods.

• Manages a staff of 30 who handles various inventory operations, such as product returns, receiving errors, stocking errors, obsolete merchandise, seasonal merchandise, damaged products, and the salvage process.

• Coordinates and oversees annual Physical Inventory which increases staff head count to 150 people.

• Monitors warehouse supply budget and manages day to day spend on everything from maintenance equipment to trash pickup, which also requires relationship and contract management with a variety of vendors.

• Communicates with Purchasing, Finance and Customer Service to streamline inventory flow and accuracy.

• Works to constantly improve warehouse processes, systems, and personnel development.

• Proactive and hands-on management of all stakeholders and inputs that drive distribution accuracy and efficiency.

Kuebix, LLC, (May 2016-December 2018), Maynard, MA Enterprise Business Analyst (BA)

• Serves as the conduit between the customer community, both internal/external customers and the application development team through which requirements flow.

• Responsible for proactively communicating and collaborating with subject matter experts and the development team to establish the technical vision for a given request or project and analyze tradeoffs between usability and performance needs.

• Establishes technical visions and develops requirements specifications according to clients’ Logistical footprint.

• Ensuring that the technical vision has been met, by working with the customer to configure the technical environment and create accurate and complete test plans.

• Uses logistics data to drive Supply Chain Optimization throughout the engagement process by closely interacting with various tiers of the client's’ internal and external stakeholders. For example: improving relationships with carriers and vendors to secure better rates and compliance.

• Collaborated internationally with Global purchasing leads for a major, multinational, technology client to workshop the roadmap for the global implementation of the Kuebix TMS product.

• Led the discovery and implementation for the supply chain phases of this client’s project in Central Mexico.

• Managed on-boarding of all major North American component suppliers for the above-mentioned client, which all had unique needs and materials; used data from this experience to drive change within the client’s internal management of the supply chain.

• Implemented VIC- Vendor Inbound Compliance program across the North American supply chain for this client and provides ongoing consultative feedback.

• Ongoing management of multiple projects that require strict organization and timelines in an AGILE environment.

• Training lead and implementation liaison for applications of Kuebix’s evolving TMS product, including optimization and consolidation of inbound freight for major grocery supply chains.

• Represents client interests by leading UAT initiatives that ensure implementations are to the client’s needs and not confounded by semantics and layouts internal to Kuebix so that all stakeholders are aligned.

• Leads TMS implementation projects for the ‘Small-Medium Business’, (SMB), clients when their requirements are too complex for that team to handle.

• Gathers and documents all configuration and implementation processes to fill knowledge and experience gaps within the Kuebix workspace as increasingly complex clients and new employees are on boarded.

• Compiled high level presentations of Kuebix’s “Premier Applications” and leads training for external BA consultants to independently implement the Kuebix product to Enterprise clients. Karmaloop, Inc, (2005- May 2016), Boston, MA

Logistics/Supply Chain Director (2008-May 2016):

• Started as a Women’s Buyer who placed seasonal and replenishment orders with vendors according to demand trends

• Integrated processes that related to inbound orders, merchandise maintenance on the website, receiving, customer service and accounting for all Karmaloop owned entities.

• Compiled and maintained vendor documentation and guidelines that ensured compliance with shipping and receiving standards to meet changing needs related to growth- extensive engagement with vendor stakeholders to ensure alignment of interests.

• Optimized domestic and international shipping procedures for incoming goods by actively transforming the supply chain which included high profile carriers and consultants.

• Ensured that turnaround time between delivery and going live on all Karmaloop Inc.’s properties stayed minimal and within SLA.

• Managed inbound order maintenance and receiving as well as merchandising/planning teams’ order entry processes and vendor communications to ensure compliance and on time delivery over a vast network.

• Liaison for Karmaloop’s 3rd party warehouse in Columbus, Ohio and initiated systems to fill gaps in electronic data interchange lapses and catch other process errors.

• Acted as interim Co-COO while a new officer was sought and hired.

• Coordinated and actively participated in the transition of the warehouse from Ohio to Kentucky throughout 2012, an intensely prolonged process.

• Facilitated real time problem resolution related to the warehouse transition that required extended stay trips to Kentucky and immediate solutions to potentially catastrophic glitches.

• Maintained and managed onsite Karmaloop hired staff to assist 3rd party warehouses in navigating diverse and often challenging product assortment.

• Coordinated daily and Visibility Campaign product photo shoots across 500 Street Wear brands which demanded tight scheduling of product launches and were extremely time sensitive for the Karmaloop group’s competitive advantage. This included coordinating shoots in the Boston and Kentucky studios depending on the product category and availability.

• Enabled processes related to Supply Chain transformation as needed when ‘Drop Ship’ and ‘Sales Events’ models were introduced to optimize supply as business trends required.

• Recouped losses from brands due to defective merchandise, shipping compliance and accuracy through “charge-back” system detailed in the vendor guidelines.

• Initiated the “brand based labeling pilot program” to have brands label Karmaloop-bound, therefore reducing the time from dock to stock, as well as warehouse labor costs and error potential- reduced by over 50% from 2012 through 2014.

• Collaborated with accounting department to ensure accurate payment structures, proper invoicing and credit memos based on order and error audits.

• Acquainted with every SKU within the Karmaloop network through close monitoring of receiving and inventory maintenance.

• Promptly facilitated correction of all website to inventory discrepancies to keep live merchandise as accurate as possible.

• Updated SEO keywords as well as growing product categories for affiliate online partners (ex: Amazon).

• Coordinated with brands to return low performing merchandise and managed the internal processes related to the “Return to Vendor” requirements.

• Employee resource that assisted in navigating Karmaloop’s systems and understanding existing, (often complicated), protocol.

• Compiled daily, weekly, monthly, quarterly, and annual reports on all activities or ad hoc upon request from different departments, in addition to forecasts and planning for upcoming supply chain activity.

• Actively collaborated with every department in the company to ensure all processes were streamlined and remained well in control.

Technology Skills

• Well acquainted with technology infrastructure configuration and methodologies including: Agile/ SCRUM, Waterfall, ERP systems such as Oracle and Manhattan, NetSuite, BICEPS, SalesForce, Jira, Confluence, Relax, Power BI, Tableau, PeopleSoft, PurchaseLink. Proficient in Microsoft Suite and applications. Experience with, the customized layering of boxed and homegrown systems as technology solutions.

Education

• Naparima Girls’ High School, First place honors in Accounting and Geology in the Cambridge Advanced Level Program.

• University of Connecticut, Double Bachelor of Science in Accounting and Economics.

• Northeastern University, Double Master of Business Administration with a focus on Sustainability, Operations and Supply Chain Management.

Certifications

• Six Sigma Global Institute, Lean Six Sigma Black Belt Certification, (Certificate number 12065659)

• HazMat IATA certified

• Project Management, PMP

• Roux Institute, Supply Chain Management course, 2022

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