Customer Service Representative
Resume:
T I F F A N Y
G O L D E N
Talented Customer Service Representative, skilled at completing daily
assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Spectrum, Charlotte, NC, Mar 2024 - Current
Customer Service Representative
Thomson Reuters Elite, Dallas, TX, Aug 2021 - Current Operations Manager
MAXIMUS, Irving, Mar 2020 - Current
Customer Service Representative
executive Personel/Bosch Customer Care Center, New Bern, Jul 2019 - Nov 2019
Customer Service Representative
PROFESSIONAL SUMMARY
WORK HISTORY
Answered inbound calls to greet and assist customers with various needs and questions.
•
Resolved customer inquiries, complaints, and issues providing insightful solutions.
•
Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
•
Provided solutions, recommendations and replacements with empathy and positive feedback.
•
Monitored processes, identified gaps and resolved operational issues to correct organizational deficiencies.
•
• Provided daily direction for operations staff based on current priorities. Recommended or advised management on improvements for building facilities and equipment.
•
Implemented and developed campaigns for email, online advertising, search engines and direct mail.
•
• Enhanced customer satisfaction with fast, knowledgeable service Protected company and customer data by consistently following strict verbatim policies
•
• Provided excellent and patient customer care during national crisis Served customers by going above-and-beyond to offer exceptional support for all needs.
•
Assisted customers with order inquiries, tracking deliveries and resolving shipping concerns
•
Boosted revenue with suggestive selling techniques, increasing per-order total with 90% of customers
•
Sold products to customers during routine service calls using strong cross- selling abilities
•
Served customers by going above-and-beyond to offer the best customer support for all needs.
•
Charlotte, NC 28227
*********@*******.***
CONTACT
SKILLS
• CUSTOMER RELATIONS
• CALL TRIAGING
• MICROSOFT WORD
• ADMINISTRATIVE SUPPORT
• TASK PRIORITIZATION
• DETAIL ORIENTED
Wells Fargo, Charlotte, Aug 2016 - Mar 2017
Financial Crimes
Carolina Home Medical, New Bern, May 2012 - Feb 2016 Biller
Iqor Holdings US Inc, Charlotte, Sep 2009 - Sep 2011 Call Center Agent
Associates Multi-Media
Itt Technical Institute/Multimedia, Charlotte, NC
GED
Central Piedmont Community College
All Microsoft Application (4 years)Type Wpm 60/ 10 Key CertifiedBiller CertifiedMastectomy Fitter
• Investigated, monitored, and resolved customer transactions Reviewed, verified, and identified customer transactions to detect and prevent financial crimes activities, policy violations, or suspicious situations in order to mitigate and/or recover losses
•
Reviewed more complex account activity and claims requiring research that involved multiple transaction channels and products
•
• Used multiple online computer systems with technical proficiency Documented research findings and actions on cases for possible referrals for Suspicious Activity, Identity Theft Operations (ITO) and Suspected Financial Abuse.
•
• Captured complete and accurate patient billing data Verify coding, diagnosis coding, and other required documentation before queuing claims up for filling
•
• Execute daily billing batch based on daily orders Communicate effectively and professionally with sales representatives, patients, physician's offices and other individuals involved in the process
•
Worked with Intake team, branch staff, and patients to identify potential solutions as problems are identified with payer sources.
•
Demonstrated mastery of customer service call script within specified timeframes
•
• Maintained up-to-date records at all time
• Enrolled a minimum of 100 customers into E-Bill daily Made reasonable procedure exceptions to accommodate unusual customer request
•
Collected 80% of maximum payments and created financial spread sheets to improve customer satisfaction.
•
EDUCATION
CERTIFICATIONS
Contact this candidate