Customer Support Mon-Fri

Location:

Mount Washington, KY, 40047

Posted:

December 24, 2024

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Angela Boyd

**************@***.*** 502-***-**** 6504 Innsbruck Way, Louisville, KY 40228

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Professional SummaryRename

Actively seeking career opportunity to utilize my education, skills and knowledge, to be an asset to organization. Experienced Case Coordinator with over 25 years of experience in Customer Relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

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SkillsRename

Strong Client Relations

Data Entry

Order Fulfillment

People Oriented

Fax/Copier

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Work HistoryRename

Feb 2016 - Current Coordinator Client Account Specialist MCKESSON - Louisville, KY

Copied, logged and scanned supporting documentation and placed all information in client files.

Order entry and clinical trails distribution.

Clients inquires via phone and email.

Manage returns authorizations, return of product and credit.

Research and correct orders discrepancies.

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Mar 2013 - Feb 2016 Loan Servicing Specialist Kentucky Higher Education Student Loan Corporation Kheslc - Louisville, KY

Established and maintained relationships with individual or business customers or provided assistance with problems these customers may have encountered.

Examined, evaluated or processed loan applications.

Received payments by cash, check card, vouchers, or automatic debits.

Assisted customers by providing information and resolving their complaints .

Answered customers' questions, and provided information on procedures.

Educated borrowers on available repayment options to resolve delinquency.

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May 2005 - Sep 2011 Customer Service Loan Processor Citigroup Inc - Louisville, KY

Answered inbound calls, provided information about products and services.

Examined, evaluated, processed loan acpplications.

Submitted delinquent accounts to outside agencies for collections.

Approved, rejected, or coordinated the approval lines of credit.

Received payments by cash, checks, credit cards, or automatic debits.

Issued receipts, refunds, credits due to customers.

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Oct 1996 - Jan 2001 Claims Adjustor Humana Inc. - Louisville, KY

Maintained accurate case histories of patients.

Prepared and processed claims and payments with accuracy.

Reviewed insurance policies to determined coverage.

Obtained information from medical reports.

Transmitted claims for payment or further investigation.

Educated policy coverage to clients.

Denied claims for incorrect coding.

Advised and explained the HIPPA Law to clients.

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EducationRename

1981 Dipolma Fairdale High School Fairdale, KY

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2016 Associate of Science: Business Science Indiana Wesleyan University Marion, IN

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