Customer Service Vice President

CATHERINE VU

Edmond, OK • (***) *** - **** • *********.*****@*****.***

PROFESSIONAL SUMMARY

Dedicated undergraduate student with a strong academic foundation in biochemistry, committed to gaining practical experience and deepening knowledge to support future career development. Focused on understanding the operational and research aspects of hospital and clinic environments. Previous experience in the food industry has strengthened customer service skills and developed the ability to manage and lead teams effectively. EXPERIENCE

ST. ANTHONY’S SOUTHPLEX Oklahoma City, OK

Emergency Room Volunteer 2023 - 2024

● Welcomed patients and assisted with check-in while addressing immediate needs

● Fulfilled patients’ needs, providing water, snacks, or restroom support, to ensure comfort and care

● Sanitized and prepared ER rooms after each use to maintain a clean and organized environment for patients and staff

● Restocked critical medical supplies and assembled procedure baskets for efficient workflow OU HEALTH CENTER Oklahoma City, OK

Surgery Support Volunteer 2023 - 2024

● Restocked surgical supplies, including saline, masks, and protective glasses to ensure smooth procedures

● Maintained cleanliness by thoroughly cleaning surgery rooms post-operation, adhering to strict hygiene protocols

● Collected and transported biological sample to the laboratory while ensuring proper handling and timeliness

● Gained educational exposure by observing surgeries, enhancing understanding of surgical procedures and patient care

EDUCATION

UNIVERSITY OF OKLAHOMA Norman, OK

Major: Biochemistry, Pre-Med Minor: Biology Expected Graduation: May 2025 Relevant Coursework: Biochemistry, Molecular Biology, Physical Chemistry, Organic Chemistry, Genetics SKILLS

● Communicative ● Critical Thinking

● Time Management ● Administrative Skills

● Adaptable ● Laboratory Techniques

LEADERSHIP & ACTIVITIES

PHI DELTA ALPHA SORORITY, INCORPORATED

Vice President External August 2023 - May 2024

● Led strategic decision-making to enhance the organization’s impact and external presence

● Collaborated on planning and executing all events to promote professionalism and engagement, with external presence

● Served as a role model, mentoring members in leadership and professional skills Director of Social Affairs August 2022 - May 2023

● Planned and executed social events to foster community and build external connections

● Promoted the sorority’s presence on campus and strengthened its reputation

● Mentored new members, encouraging professional growth and relationship building

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