Customer Service Associate

April Scafidi

Diamondhead, MS ***** • 228-***-**** • *****.*******@*****.*** • WWW: Bold Profile

Professional Summary

Results-driven Insurance Advisor accomplished in bringing in new customers and maximizing revenue. Well-versed in different insurance plans and competitor offerings. Persuasive communicator with personable style.

Skills

• Customer Rapport-Building

• Active Listening

• Reading Comprehension

• Customer Satisfaction

• Adaptable and Flexible

• Health Insurance Industry Knowledge

• Consultative Selling Techniques

• Health Insurance Sales

• Insurance Eligibility

• Cold Calling

• Data Accuracy

• Insurance Coverage Verification

• Policy Feature Explanations

• Excellent Communication Talents

• Insurance Practices

• Benefits Guidelines

Work History

Insurance Advisor, 11/2020 to 09/2024

Med Advantage Advisors – Boca Raton, FL

• Complied with all federal, state and local regulations as well as company rules. Increased sales revenue by consistently meeting and exceeding monthly targets for new enrollments.

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Provided exceptional customer service during annual enrollment periods, assisting clients with plan changes or updates as needed.

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Maintained up-to-date knowledge of industry trends, legislation, and competitor offerings to provide accurate information to clients and maintain a competitive edge in the market.

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Consistently met compliance standards for Medicare sales activities, ensuring adherence to state and federal regulations.

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Collaborated with other sales representatives on team-building initiatives, sharing best practices and strategies for continued success in the field.

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Utilized data-driven insights to refine sales approach, targeting key demographics with tailored messaging that resonated with potential clients.

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• Monitored customer feedback and identified areas of improvement. Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

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• Developed and implemented promotional strategies to increase customer base.

• Identified and solicited sales prospects in agency databases.

• Generated leads through cold-calling, networking and other outreach methods.

• Conducted research and identified market trends to develop better strategies Education

General Studies

Ben Franklin Senior High - New Orleans, LA

Languages

Spanish

Elementary

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