Data Entry Customer Service
Resume:
Jasmeen kaur
Brampton, Ontario
****************@*****.***
Motivated and detail-oriented Dispatcher with two years of experience coordinating transportation, emergency response, or logistics operations. Adept at managing communication, problem-solving, and ensuring the timely and efficient dispatch of vehicles, personnel, or resources. Seeking to apply my skills in a dynamic dispatch role to contribute to operational efficiency and customer satisfaction.
Core Skills
- Dispatch Operations
- Communication and Coordination
- Customer Service
- Route Optimization
- Emergency Response Management
- Time Management
- Problem Solving
- Microsoft Office Suite (Excel, Word, Outlook)
- CRM Systems
- Multi-line Phone Systems
- Data Entry & Record Keeping
- Multitasking
- Punctual
-Ms word
-Excel
Experience
Dispatch assistant ceva ( Brampton, On)
(12/2022-08/2024)
- Coordinate daily dispatch of [vehicles, drivers, or emergency personnel], ensuring timely and safe delivery of services.
- Communicate with drivers or field personnel to monitor progress and address delays, detours, or emergencies.
- Use GPS, route planning software, and radio systems to optimize vehicle routes, minimizing delays and maximizing efficiency.
- Manage incoming service requests, prioritize based on urgency, and ensure prompt response times.
- Maintain accurate records of dispatched activities, including incident reports, delivery logs, and vehicle maintenance schedules.
- Resolve customer complaints by addressing concerns and ensuring satisfactory service outcomes.
- Handle emergency situations with a calm, decisive approach, dispatching necessary resources effectively.
Dispatch coordinator AGI transport inc.( Caledon, On).
(02/2022-10/2022)
- Provided timely and efficient support to customers, addressing inquiries, concerns, and complaints.
- Assisted in processing orders, arranging deliveries, and ensuring customer satisfaction with services provided.
- Managed communications with dispatch teams to ensure seamless transitions and updates for customers.
Certifications & Training
Well trained and certified in Dispatch and freight broker course
Contact this candidate