Customer Service Sales Manager

Pamela Stevens

**** ** ******** **** **

Smithdale, MS 39664

****************@*****.*** Cell: 769-***-****

Summary

To obtain a customer service position that allows me to apply my 4+ years experience to a company. I have a passion for customer service and I can create innovative solutions to keep customers committed to your brand and keep coming back for more.

Experience

Vicksburg-Warren E-911, Vicksburg, MS October 2006 - April 2007 E-911 Dispatcher

Responsibilities include

· Answering multiple emergency and non-emergency phone lines

· Communicating with local and state law enforcement by radio and phone

· Attending monthly training classes

America Online, Ogden, UT October 2003 - July 2006 Sales Retention/Sales Consultant

Responsibilities include

· Providing customer service and sales to high volume inbound calls

· Attend bi-weekly team meetings/training and receive coaching feedback to build knowledge base and apply to calls

· Account Retention using a one-call approach with customers Saks inc, Vicksburg, MS May 2000 - September 2003

Sales Manager (Clinique Cosmetics)

Responsibilities include

· Providing customer service i.e. makeovers and product knowledge

· Providing feedback to increase sales in order to meet daily/monthly sales goals

· Ordering and replenishing retail stock

· Attend training classes bimonthly

Wynn Plantation, Valley Park, MS June 1999 - May 2000 Secretary

Responsibilities include

· Processing documents using Microsoft applications

· Answering multiple phone lines

· Basic office duties

Education

Hinds Community College, Vicksburg, MS

Associates - Business Administration, May 2002

Warren Central High School, Vicksburg, MS

High School - diploma, May

2000

Skills

· Computer Knowledge

-Microsoft Excel, Word, Access, Office

· Internet Navigation

· Customer Service

-sales

-retention

· Communication

· Organization

-ability to multi-task

Contact this candidate