Case Management Service Coordinator

Belle Chang 510-***-**** **********@*****.***

Profile

I’m experienced in program development, case management, social and resident services, and outreach with strong communication, problem solving, and computer skills. I’m passionate and committed to equitable and inclusive services and building vibrant communities where everyone can thrive with dignity and respect. Skills: Resident Services Reporting and Evaluation Assessment and Analysis Conflict Resolution Microsoft Suite Professional Experience

Resident Service/Social Service Manager, Vi Living, Palo Alto, 6/23-Present.

• Represents the residents’ social interest by planning, organizing, implementing, evaluating, and directing the overall operation of the social Service functions.

• Serve as a resident advocate in ensuring that the medical, emotional, and social needs of the resident are met and maintained on an individual level.

• Case management of resident’s movement through the continuum of care in the community.

• Maintains liaison with outside community to affect continuity of care. Coordinate with the appropriate internal community staff to ensure continuity of care.

• Coordinate discharge planning and make appropriate referrals and post discharge contact with external agencies. Assist with the admission and/or transfer of resident to the appropriate care venue.

• Educate residents regarding Resident Rights and the Psycho/social needs of the elderly.

• Communicate and collaborate with other members of the healthcare team to resolve resident care problems and enhance care delivery in a timely manner.

• Identify and report on deviations from safe practices. Adhere to policies and guidelines of regulatory agencies.

• Manages emergency situations based on Company’s safety and disaster policies. Medical Social Worker, Golden Castle Adult Day Health Care Center, Palo Alto, 10/22-6/23

● Interview/screen all referrals to determine the appropriateness of prospective participant for assessment.

● Provide assessments and reassessments of psychosocial needs of the participants and develop an individualized plan of care for each participant including long term and short-term goals.

● Maintain signed and dated documentation of all services performed on the day of service.

● Make referrals to available community resources. Maintain current roster of community resources.

● Develop and facilitate problem-oriented discussion groups for participants.

● Serve as liaison to participants family/caregivers and community agencies providing services to the participants.

● Participate in community, networking and advocacy groups serving frail and disabled older adults.

● Initiate and implement discharge planning at admission and update the discharge plan at each reassessment.

● Conform to applicable policies of the center and attend orientation programs offered by the center.

● Comply with health and safety standards including licensing, fire and disaster preparedness regulations and agency policies.

Behavior Health Social Worker Clinician, Willow Rock Center Adolescent Psychiatric Facility, 12/21-Present

● Provide safe, effective, and efficient implementation of direct care in accordance with established policies, procedures and standards of care.

● Works with members served and multidisciplinary treatment teams to design, implement, and evaluate the Recovery Plan.

● Under clinical supervision, establish and maintain a therapeutic relationship with clients served.

● Ensures provisions of needed clinical services to assign clients served: coordinate ongoing treatment within the program and with outside agencies.

● Provide individual and group therapy. Document all treatment provided in a thorough and consistent manner.

● Collaborate with other staff in the discharge planning process and make links to community services for clients served.

● Actively participates in multidisciplinary teams’ meetings and recovery planning meetings.

● Demonstrate knowledge of de-escalation techniques and crisis communication and management.

● Serve as clinical consultant to recovery team members. Director of Social Services, Windsor Country Drive Care Center, Fremont, CA, 08/2021-01/2022

● Monitor, update, maintain records, and chart residents for admissions, referrals, discharges, advanced directives, physician orders, and service needs in a skilled-nursing facility setting.

● Coordinate across departments on action, placement, care plan, and documentation to address psychosocial problems, dementia, and mental illnesses with an interdisciplinary case management approach and confidentiality.

● Provide crisis intervention for individuals, groups, and families to address social, emotional, and behavioral issues, interpersonal relationships, and coping with placements, disabilities, dying, and loss.

● Interview, report, and follow up on accidents, special incidents, unsafe and hazardous environments, safety complaints, abuse allegations, and resident grievances. Director of Social Services, LifeSTEPS, Union City, CA, 08/2019-09/2021

● Facilitated and partnered with organizations to deliver educational workshops on financial literacy, health and wellness, stress reduction, and eviction prevention.

● Designed, managed, and provided analysis on individual support plans, crisis intervention and supportive programs, and advocated for clients including those with developmental disabilities.

● Empower low-income individuals and families to flourish by providing education and resources.

● Ensure our residents, especially older adults have an opportunity to thrive in place through housing and services.

● Encourage individuals and family through stable housing and supportive evidence-based services to build resilient communities.

● Maximize the strengths of individuals by providing client assistance, case management, service coordination, and conducting community outreach.

Program Manager, Translation Team, Puti Bay Area Bodhi Meditation, Milpitas, CA, 07/2014-08/2019

● Organized and tracked translation equipment using forms, spreadsheets, and written reports.

● Scheduled, trained, provided guidance, and tracked volunteer for translation services at events.

● Ensured that documentation is concise and complete and provided updates and evaluations to team.

● Interviewed, organized, and led volunteers on developing and managing daily activities and events.

● Managed intake process for peer counseling program focused on life skills and mental health.

● Supported resource development for organization through fundraising, grant writing, and partnerships. Program Manager, Maitreya Buddhist Institute, Fremont, CA, 04/2013-07/2014

● Interviewed, organized, and led volunteers on developing and managing daily activities and events.

● Managed intake process for peer counseling program focused on life skills and mental health.

● Supported resource development for organization through fundraising, grant writing, and partnerships. Education

Bachelor of Arts in Political Science and Psychology, University of California, Berkeley, Berkeley, CA Coursework towards Master’s in Business Administration, California State University, East Bay, Hayward, CA Languages Interests

Mandarin Cantonese English Gerontology Volunteering Lifelong Learning

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