Service Representative Customer

LAKHWINDER SINGH

Brampton, ON, L*Y *Y* ***********@*****.*** 437-***-****

PROFESSIONAL SUMMARY

Ambitious, observant and hardworking with experience supporting material and inventory operation and drive to deliver top- quality results. Practical in securing large load to minimize damage. Proven Customer Service Representative with a track record of enhancing customer loyalty while serving as Banking Correspondent with Punjab Gramin Bank in India. Skilled in complaint resolution and Microsoft Excel, adept at managing high-stress situations and boosting customer satisfaction. Successfully handled escalated calls, achieving resolutions that benefited both customers and the company.

SKILLS

Call center experience while serving with Punjab Gramin Bank in India.

Microsoft Excel, MS Word, Power Point etc

Complaint resolution, Warehouse Management and Inventory Management

Handling and disbursement of small cash and Customer satisfaction measurement.

Handling of official correspondence. Load inspection, equipment inspections and production support

28 years experience in Office desk clerk Job

WORK EXPERIENCE

Banking Correspondent with Punjab Gramin Bank, India

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Leading a team of 18 members efficiently and maintained discipline through enforcement of company policies.

Handling of documentations of 850 personals efficiently and maintained properly.

Working with defence forces in extreme cold climates.

EDUCATION

High School Diploma: 1989

Diploma in Industrial Cooperative Management at RICM Chandigarh.

LANGUAGES

English, Punjabi & Hindi

AVAILABILITY

2 Yrs Open works permit holder and full time available

CERTIFICATION

Forklift Operator all types of machines valid upto Dec 2027

RSBA-1 Food Safety and Hygiene certificate.

Hospitality Management Studies- Food and Beverage Services Certificate.

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