Customer Service Representative

Dawuda Adam

******.****@*******.** **********@*****.*** +1-437-***-**** 22 Queen Street North, Hamilton, L8R 2T8

Results-driven professional with proven expertise in delivering exceptional administration, accounting, and finance services to enhance business growth and profitability. Adept at coordinating with clients, identifying specific requirements, overseeing the preparation of reports, and excellent records management. Skilled in processing invoices, providing accurate reporting, and maintaining precise records. Well-versed in conducting research, financial assessments, proofreading correspondence, ensuring regulatory compliance, and driving continuous improvement. Excellent communicator, instrumental in customer service and satisfaction, relationship-building, administrative functions, and possess exceptional skills in stock management.

PROFESSIONAL EXPERIENCE

ADMINISTRATIVE ASSISTANT 09/2024 – PRESENT MINISTRY OF THE ENVIRONMENT, CONSERVATION, AND PARKS – HAMILTON, ONTARIO

Augmenting operational efficiency by:

Developing and implementing records digitization strategy

Developing records management procedures

Preparing statement of expenses

Maintaining and updating the budget, and coordinating procurement procedures

Sorting and distributing incoming mail.

OFFICE AND RESEARCH ASSISTANT 05/2024 – 08/2024 MINISTRY OF THE ENVIRONMENT, CONSERVATION, AND PARKS – HAMILTON, ONTARIO

I demonstrated adaptability by quickly learning and employing new concepts. Exhibited high level of

professionalism and ethics, conducted various clerical functions, and streamlined workflow.

Entered 300plus file information into records management software, like the CRTS, and digitization of work.

Distributed incoming/outgoing mail and maintained office equipment.

Assisted the project support unit with research on ongoing projects, and other clerical functions.

Assisted the business support unit with administrative and clerical related functions.

OPERATIONS OFFICER - ADMINISTRATION 02/2020 - 08/2023 VFS GLOBAL – ACCRA, GHANA

Streamlined workflow by overseeing day-to-day branch activities. Conducted various clerical functions, including filing, scanning, and photocopying, to arrange accurate records. Supported operational needs by managing supply orders and sustaining adequate inventory. Developed and delivered training sessions for staffs.

Ensured high level of customer satisfaction by addressing and resolving all complaints in prompt manner.

FINANCE OFFICER 07/2018 – 01/2020

GREENWAY INTERNATIONAL FOUNDATION - ACCRA, GHANA

Optimized accounting and filing functions by maintaining precise and complete documentation. Processed invoices and executed reconciliation of bank statements to analyze financial transactions. Enforced relevant company financial policies and procedures in accordance with generally accepted accounting principles. Calculated attendance of staffs without errors.

Prevented errors and identified necessary adjustments by evaluating general ledger entries for accuracy.

Verified organized and easily accessible records by applying appropriate codes to invoices, files, and receipts.

Offered guidance on proper implementation of GAAP restructuring policy for compliance and financial reporting.

AREAS OF EXPERTISE

Customer Service & Satisfaction

Cashiering

Communication

Analytical & Problem Solving

Accounting Functions

Budgeting

Administrative Functions

Research

Cross-functional Collaboration

EDUCATION & CREDENTIALS

Post Graduate Certificate in Financial Analytics, 05/2024

Trent University, Canada, ON

MBA Finance, 12/2018

Unicaf University, Remote

Bachelor of Commerce, 09/2017

University of Cape Coast, Ghana

Affiliation: Student Member, Association of Certified Chartered Accountants, ACCA

Certifications

CPR Certification, Adult/Child/Infant & First Aid & AED, New Life Server, 2023 Security Awareness, United Nations Department of Safety & Security, 2019

Volunteer Experience: Young African Leaders Initiative and Mandela Washington Fellowship

Technical Proficiencies: Microsoft Office R Studio Python OTIS

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