Call Center Representative

Daira Eashmond

***********@*****.*** / 470-***-****

Results-driven banking professional dedicated to achieving maximum customer satisfaction every time. Able to cross-sell products and consistently improve bank revenue. People-person with a friendly and reliable nature

WORK EXPERIENCE

Atlanta Check Cashers Decatur, GA

Teller/ Shift Manager May 2018-March 2021

● Assist customers with payments for mortgages, loans, insurance premiums, and other bill payments

● Maintain accurate and balanced drawers by carefully counting funds and quickly investigating any discrepancy

● Consistently meet sale quotas by discussing bank products with customers

● Sort and file transaction documentations to maintain complete records Life Protection Systems Stone Mountain, GA

Security Guard January 2018- May 2018

● Monitored checkpoints and prevented entry by unauthorized individuals

● Identified those passengers in need of in-depth screening based on machine readings and suspicious behaviors

● Enforced policies fairly with all people to minimize safety concerns General Dynamics Hattiesburg, MS

Call Center Representative October 2016-October 2017

● Consistently met identified team and client performance metrics, goals, and deadlines

● Completed more than an average of 200 calls a day by following scripts and maintaining good call control

● Aided team members by coordinating responses involving multiple departments and personnel

● Trained new associates on store programs and policies Sonics Hattiesburg, MS

Carhop June 2015-October 2015

● Operated point of sale system accurately to process transactions and account for all money

● Volunteered to work unpopular shifts such as holidays to support team members and business needs

● Cross-trained at all stations in order to be versatile and maintain strong service levels Kaiser Morrow,GA

Call Center Representative August 2021-May 2022

● Take inbound calls

● Schedule appointments for patients

● Email doctors per patient request

● Utilize resources to find accurate information about any changes that may have occurred to patients if asked Colography Group Dunwoody, GA

Market Researcher May 2022-July 2023

● Make outbound calls to different businesses

● Ask questions in regards of commercial carriers that are utilized

● Try to get completed surveys

Thrive Consulting Group Atlanta, GA Customer service representative July 2023-current

● Make outbound calls

● let clients know if there eligible for benefits

● Receive inbound calls

● Disposition calls correctly

EDUCATION

Hattiesburg High School Hattiesburg, Ms

High School Honors Diploma Graduated May 2017

GPA: 3.8

SKILLS

● Balance cash drawers

● Manage customer accounts

● Proficient in Microsoft Office

● Database and Records Management

● Customer Service

● Team Leadership

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