Call centre agent

GLENDA

NDLOVU

** ***** ****, ******** 081******* **************@*****.***

About me

Highly motivated individual who drives to finishing any task she is given. Dedicated to welcoming customers and providing comprehensive skills. Knowledgeable and skilled at building relationships with customers and providing realistic outcomes. Skills

Android/iOS, Excel, Microsoft Word, Rubix, TCH, Summit system, MS Outlook Education

Northcliff High School/ 2016 - 2020

Silver Netball Scroll earner

English Home Language

Afrikaans First Additional Language

Mathematics Literacy

Life Orientation

Engineering Graphics & Design

Geography

Visual Arts

Experience

Sorbet (Douglasdale/Fourways)

Receptionist / Oct 2020 – Nov 2020

- Booking client appointments

- Ensuring sales are closed at the end of the day

- Making sure clients are satisfied and happy

Reference – Kiara Rubenstein 074*******

Golden Rose ( Northcliff, Randburg)

Waitress / June 2021 – July 2021

2

- Capturing client orders

- Ensuring satisfaction to customers

- Making sure surrounding area is clean

Reference- Yan 072*******

Italk Financial Services

Sales Agent / Aug 2021 – Dec 2022

- Increased sales and customer satisfaction through personalized servicing.

- Provided superior service to customers by quickly and courteously responding to requests & inquiries.

- Daily targets to be met everyday, developed business opportunities that would ensure floor target was gained and presented product lines to customers.

- Ensuring sales to be closed hour to hour, day to day but customers are left happy. Reference – Itumeleng Mabele – 078*******

OUTsurance (Centurion)

Sales Internet Adviser / Dec 2022 – Current

- Offer financial advice on best offer to take and why

- Set to meet daily targets

- Keep up with updates via MS Outlook

- Respond to requests sent in by clients

- Capturing underwriting

- Banking details

Language

English

Isizulu

Awards and Acknowledgements

Incentive Earner/ Top 10

Jan 2022 – Italk Financial Services

March 2022 – italk FinancialServices

July 2022 – italk Financial Services

3

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