Customer Service Material Handler

Experience

Alliance Ground International IL, Evanston

Material Handler 02/2024 - 08/2024

Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a

[x]% increase in crew satisfaction

Pactiv Evergreen IL, Bridgeview

Grinder Operator/ Packer 01/2023 - 02/2024

Developed a new product prototype and tested it on the manufacturing line with a high degree of accuracy, improving product quality by [x]%

Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards PCI WI 53140, Kenosha

Pipe cutter/ measuring 05/2022 - 06/2023

Managed a team of [x] quality engineers, ensuring the high level of quality experienced by customers every day Researched and purchased new hardware to improve equipment reliability by [x]% annually Walmart WI, Kenosha

Stock Associate 02/2022 - 01/2023

Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment

Trained store personnel on how to interact with customers, not just sell items Trained [x] new employees in customer service script recitation, conflict resolution, and data entry practices National Wholesale IL, Evergreen Park

Assistant Manager 04/2012 - 01/2020

Proactively identified and recommended new sales channels to increase revenue by [x]% Maintained a database of issues from internal and external testers, and participated in the development of an issue-tracking system that effectively managed testing during the software development lifecycle Supervised teams of [x] agents, aided in their training, and ensured that customer service standards were met Created a data visualization tool that could easily be utilized by non-technical staff to help develop a more interactive and engaging service

Managed a handwritten notebook with [x] keys, each labeled with name, credit card number, and room number. Maintained the highest standards of cleanliness and staff conduct, reducing complaints by [x]% Managed the hiring, training, and retention of [x] new coaches each year Old Navy IL, Chicago

Stock Associate 02/2000 - 03/2004

Trained store personnel on the company's products, services, customer service, and appreciation Created a team culture of exceeding customer expectations, exceeding all company performance goals and standards Skills

Warehouse experience, Computer skills, Communication skills, Computer literacy, Customer service, Logistics, Load & unload, Rf scanner, Packaging, Warehouse distribution, Manufacturing, Time management, Order picking, Basic math Education

Chicago Prep HS Chicago, IL

General Studies 06/1998

Lakeith Moton

Chicago IL 60620 773-***-****

**********@*****.***

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