Customer Service Team Members
Resume:
Melissa Lambeth
Flomaton, AL
******************@*****.***
Work Experience
Manager
Baptist Health Care-Flomaton, AL
May 2004 to October 2024
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Spearheaded the launch of new products/services resulting in XX% increase in revenue
• Implemented employee recognition programs that increased morale by XX% Skills
• Insurance verification (10+ years)
• Medical billing (2 years)
• Team Management (10+ years)
• Medical Scheduling
Additional Information
Certification Champ Patient Access 4 years total.
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