Program Manager Richmond Va

BUD HIGGINS RICHMOND VA *****

**************@*****.*** 804-***-****

TECHNOLOGY AND BUSINESS PROGRAM MANAGER

Coordinate enterprise program delivery to achieve business improvement and performance objectives

Experience in cloud technologies, agile and scaled agile, and waterfall methods at all organizational levels

Healthcare, Banking, Retail, Warehouse Automation, Global Logistics, Government, Large Functional Initiatives

Skilled in AI Technology integration, Mergers and Acquisitions, Business and Technology transformation

Experienced in client engagement, global procurement, vendor management, supplier relationships, org change

National and international experience with a focus on team coaching and individual development

Certified Project Management Professional PMP, Scrum Professional CSP, ScrumMaster CSM, Kanban

RELEVANT EXPERIENCE WITH KEY RESPONSIBILITIES

Bank of America – Enterprise Program Manager – Richmond VA – May-Oct 2024

Strategic Planning, Banking, Regulatory Review Remediation, Program Execution, Investment Services

Regulatory Oversight, Mainframe, Infrastructure, Applications, Third Party Management, Data Protection

Program activities included strategic platform transition, modernize, legal, business risk, data, documents

Global procurement and supplier management, vendor relations, tracking external deliverables

Multi-team Waterfall-Agile bridge, coach Agile Product Owners, engage stakeholders, regulatory reporting

Manage work to enhance, operate data transmission channels: annual requirements, enterprise priorities

Execute, track, report in structured waterfall system, incorporate progress based on execution in Agile-Jira, RASCI

Manage international teams, decision-making models, vendor engagement, financial planning, executive relationships

Manage programs using staff and matrixed resources with oversight from executives as needed

Serve as industry Subject Matter Expert in the functional area and lead programs to meet critical needs

Escalate gaps and barriers in implementation and compliance to executives and senior management

Develop business case methodologies, develop and coordinate business strategy implementation

Collaborate and facilitate activities with other enterprise and front line business units

Contract through Collabera

Virginia Department of Transportation VDOT – Lead Delivery Manager – Richmond VA – Sep-Dec 2023

Government Transportation, Agile, Waterfall, Applications, Infrastructure, Machine Learning, Azure DevOps ADO

Projects in financial management, forecasting automation, database redesign, geo mapping applications

Lead Product Development and Product Life Cycle initiatives supporting division strategies, governance mandates

Manage daily and weekly scrum, cost planning, team coaching, highly-regulated government procedures

APS, LLC contract through Studio 12, LLC

UPS – Program Manager – Remote Richmond VA – Sep 2022-Jul 2023

Global Logistics, Warehousing Services, Retail Inventory Management, Robotics, Applications, Infrastructure

Projects included procurement, client warehouse site upgrades, site builds, site transitions, Machine Learning, AI

Managed client relationships, organized project teams, daily status, forecasting, financials, executive engagement

AI Technologies, Agile methodologies and frameworks, Azure DevOps ADO, AI Maturity Assessments

Contract through TechMahindra

Capital One – Senior Delivery Lead, Program Integration – Remote Richmond VA – Nov 2020-Sep 2022

Lead, coach Cloud-based Enterprise Program and Product teams, AWS Cloud, emerging apps, JIRA, JIRA Align

Facilitate program Scaled Agile (SAFe) planning, run stand-up & retrospectives, manage backlog, releases, demos

Proactive engagement, track metrics, communicate progress, Risk, regulatory, best practices, empowered teams

Contract through Collabera-Ascendion

Virginia Department of Transportation VDOT – Project Manager – Remote Richmond VA – Jun-Nov 2020

Government Transportation, PMO Consulting, Waterfall, Agile Transformation, Process Improvement, Governance

Projects in collaboration tool development, enterprise procedure revitalization, project portfolio life-cycle planning

Configured enterprise project tools, executive team collaboration, agile coaching

Contract through International Consulting Services, LLC

Swisslog – Agile Program Manager Medical and Tier One Clients – Newport News VA – Oct 2019-Apr 2020

Agile delivery, cloud services, robotics, system integration, engineering solutions, UAT, delivery, commissioning

Projects delivering customized warehouse solutions, integrated platforms, multi-site diverse environments

Led client engagement, delivery, global teams, managed daily scrum, client satisfaction, product success

Contract through Techead

Advantasure–Blue Cross Blue Shield Michigan – Program Manager – Remote Richmond VA – Jan-Sep 2019

Cloud environment transformation diverse multi-state and offshore delivery

APS, LLC. contract through Datum-TechMahindra

Capital One – Program Director Agile Transformation Delivery – Richmond VA – Oct-Nov 2018

Workstream integration & change optimization across 10+ Agile cross-functional teams in dynamic global environment

Cloud environment, data center, banking, data, RFP, supplier management, scaled agile, Scrum, Kanban, manage risk

Integrate and deliver complex technologies, manage governance structure, business priorities, cross-team synergy

Coordinate communications, scope integration, motivate & influence teams to drive results, continual improvement

Contract through Iconma

Altria – Agile Program Lead – Richmond VA – Apr 2018-Oct 2018

Program lead, tech change, Agile Coaching, cross-function transformation, Scrum delivery, Kanban

Migrating servers, databases, data center, cloud services; application upgrades, RFP, outsourcing, DevOps

Progress tracking, stakeholder engagement, coordinate and drive business teams, 3rd party IT, application teams

Contract through Techead

Virginia Information Technologies Agency VITA – Program Manager – Richmond VA – Dec 2017-Apr 2018

Business Readiness, Org. Change, government IT, data center & service migration, stakeholder mgmt.

Engage C-Level, leadership team, strategic plans, product & service change, suppliers, RFP tracking, cloud transform

Coach agile, scrum, waterfall teams, communicate complex IT decisions to all levels, 70,000+ person org.

Balance deadlines and workloads, hands-on servant leadership across team, advanced consulting, tactful methods

Contract through International Consulting Services, LLC

Anthem Insurance Companies, Inc. – Amerigroup – Agile Coach – Norfolk VA – Jul-Oct 2017

Medicaid and Medicare Insurance, Enterprise Change, Agile and Cloud, Build & coach teams, MMIS app dev

Contract through Randstadt

Virginia Information Technologies Agency VITA – Program Manager – Richmond VA – Dec 2016-Jul 2017

Transformation Coach Cloud tech, mainframe service delivery, State IT & Agencies

Contract through CBSI-Collabara-HPES-DXC

Anthem Insurance Companies, Inc. – Amerigroup – Project Manager – Norfolk VA – Apr-Sep 2016

Senior Consultant in healthcare service improvement and technical implementations supporting government business

Managing delivery efforts in application development, complex and multiple dependencies, budgets to and over 3+mm

Direct engagement across organization, technical leads, executives, team-level performers, vendors-suppliers

Supporting waterfall, agile/scrum projects using APM-Planview, MS Project Server

Contract through Computer Enterprises, Inc.

Centers for Medicare & Medicaid Services CMS – Program Manager – Baltimore MD – Jul 2014-Mar 2016

Government services, healthcare content, CMS, MMIS, IT integration, IT service management,

Contract through Moser Consulting, Moser Consulting Role: Client Engagement Manager

Additional Long-Term Experience

Anthem Insurance Companies, Inc. Wellpoint – Technology Operations Program Manager – 2000-2006

Healthcare, Data Center Operations, Application Release Management, Service Operations, ITIL, Lean

Projects in enterprise process improvement, data standardization, organizational mergers, goal setting success

Executive engagement, strategic planning, team coaching and building, project management, vendor relations

US Air Force – Line Officer, Intelligence Operations –1989-2000

Information integration and delivery, diverse multi-national environments, systems integration, acquisition

Operations Intelligence roles including Senior Operations Manager, Technology Programs, Federal IT Systems

Developed business and technical teams, internal associates, vendors, multi-department, multi-national

TECHNICAL AND MANAGEMENT EDUCATION

M.S., Management, Troy State University, Troy, AL

B.S., Aerospace Engineering, University of Virginia, Charlottesville, VA

RELEVANT CERTIFICATIONS

Project Management Professional (PMP), Project Management Institute

Scrum Certified Agile Alliance: Scrum Professional (CSP), ScrumMaster (CSM), Scrum Product Owner (CSPO)

Team Kanban Practitioner (TKP) via Lean Kanban University; ITIL 4 (formerly IT Infrastructure Library)

CORE COMPETENCIES SIGNIFICANT TO BUSINESS SUCCESS

Leadership & Delivery, Change Management, Release

Client Engagement – C-Suite, External, B2B, Stakeholder

Agile Transformation – Training, Lean, Value Stream

Executive, Team Coach, Leader, Continual Improvement

Agile, Kanban, Scrum, Sprint, SAFe, Scaling, WIP control

Integrated Delivery: Dev-Ops, PMI, PRINCE2, SDLC, ITIL

Cross-Function Optimization, Phased, Waterfall, Hybrid

Project, Program, Portfolio Prioritization, Balance, Scaling

Business Process Modeling, Optimize, Transformation

Change Advisory Board, Improve Quality and Value

Policy-Procedure Development, Engage Stakeholders

Info Security, Business Continuity, IT Disaster Recovery

Cloud and SaaS migrations, Azure, AWS, data lake

Technology Selection, Lifecycles, Transition Management

Data Center, Org Strategy, Outsourcing, Selection

Data Governance, Lifecycle Management, Strategies

Methodology Best Practice, Assessment & Performance

JIRA, JIRA Align, Confluence, Azure DevOps, Teams

Cost and ROI Forecasts – Buy-Build, Run Rates, Decom

Audit and Control, Internal and Regulatory Review

EXPERIENCED LEADER AND PERFORMER WITH DIVERSE BUSINESS SKILLS

Business partner, customer advocate, providing linkage between business drivers and technologies to make it happen

Portfolio and Project prioritization, balance, services, program priorities, funding plan, budget development, scorecard

Experience with SAFe architecture, strategic technical plans, communication, visibility, system performance optimization

Enterprise and solution architectural designs, linking cross-functional applications between business units and systems

relational database design and management, XML constructs and schemas, API protocols and schemas

Lead, manage, coach, advocate; remove impediments; guide professional development enhancing capability, delivery

EVMS scheduling, compliance, program finance, FP&A, contract management, talent development, business strategy

Legal services, coordinating technical data, eDiscovery support, litigation support projects, eDiscovery, EDRM

AI (ML, NLP, DL), robotic processing (RPA), automated storage & retrieval, picking & palletizing, transport & conveyor

Data management, integration, quality, warehousing, governance, rollouts, mobile, digital, Medicaid, MMIS, ACA

Senior leadership strategies, organizational alignment, managed change, cross team interaction, continual improvement

Vendor and supplier interactions, develop RFP, negotiate requirements, evaluate and select, review performance

Commercial and retail bank, public sector, government, treasury, financial services, card, ATM, sales, service, teller

Application development, software, technical infrastructure, life cycle analysis, upgrade, business process, mitigate risk

Proficient in general office and collaboration tools, MS Office, Google Suite, WebEx, MS Teams, SharePoint, Slack

Contact this candidate