Customer Service Warehouse Associate

SAMUEL OGHENEOVO OTERI

**** ******* ****,

Mississauga, ONL5S 1Z1,

Canada.

Phone: 437-***-****

Email: *********@*****.***

PROFILE:

Am a motivated and adaptable professional with over 2 years related experience in warehouse management and sales. Proficient in ensuring every order is staged and delivered to customers in a timely manner, picking order, labelling and helping in maintaining the warehousing cleanliness and inventory. Performance-driven, disciplined, trustworthy and focused manager seeking an environment where my skills can contribute positively to the growth and achievement of organizational objectives. SKILLS

Attention to details

Team player who can work with minimum supervision.

Exceptional Customer service and problem-solving skills.

Ensuring safety procedures are maintained in shipping area.

Effective oral and written communication skills.

Fast paced work environment and organisational Skills.

Able to regularly lift (up to 50lbs pounds).

General labour

PROFESSIONAL EXPERIENCE:6

Volunteer, Food Bank Mississauga, Ontario, Canada. September 2024 – Present

Performs Labelling of products

Assisting in picking and packaging orders

Performing sorting of orders

confirming stock availability and inspect orders in respect of damages.

providing an outstanding experience for both customers and team members

Conducting thorough and accurate count of all inventory items

Inspect materials for accuracy and counting of products.

Ensuring proper handling of products and maintaining clean environment. Manager, Fogax Nig Ltd, Nigeria. August 2021 – August 2024

Supervised all aspects of the business which includes general sales, work schedules and maintaining cordial relations with clients.

Supervising staffs to maintain standard expectations of the company.

Prepared daily reports to regional manger

Assisting in labelling and packaging of products

Oversaw the warehouse management and sales department.

Assisting in picking orders

Ensuring effectiveness in processing customer’s orders.

Supervising sorting of orders

confirming stock availability and inspect orders in respect of damages.

Provide information to customers in a very polite and courteous manner. Sales Representative/Warehouse Associate, Quibec Nig Ltd, Nigeria 2019 – 2021

Ensure products gets to most major retail outlets

Improved sales return thereby improving profitability for the company

Good customer service relations with clients and colleagues

Supporting the manager

performs duties of sales retailer and warehouse associate.

Ensure all bin locations are properly labeled to reflect the parts within.

Maintaining a clean and safe environment.

Confirming stock availability, scanning of products, processing orders and inquiries.

Assists in picking, labelling, assemble customer orders, sorts, place items on racks and shelves.

Ensured that all parts & components are properly packaged and clearly labeled EDUCATION

Grade 12 Diploma.

B.Sc Sociology and Anthropology 2006

University of Benin, Nigeria

CERTIFICATIONS AND TRAINING

Ace Forklift Training School Certificate Ontario, Canada 2024/11/25

Worker Health and Safety Awareness under Ministry of Labour, Training and skills development training module, Ontario, Canada 2024/10/28

Customer service, Retail & Logistics – Work Readiness Program, Peel Career Assessment Services Certification, Ontario, Canada Oct 28 – Nov 8, 2024

Food Bank Mississauga, Ontario, Canada Role: Volunteer September 2024 - Present

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