Customer Service Representative
Resume:
Angela Singleton
Portage, MI *****
***********@*****.***
Seeking a position to utilize a diverse skill set. Primary abilities include delivering quality service, managing multiple tasks simultaneously, and exhibiting a hard work ethic. Work Experience
Customer Service Representative
Heart of Michigan United way 211
October 2021 to October 2021
Administration
Customer Service Representative
Affinityempowering
August 2021 to October 2021
Customer service
Logistics Coordinator
Medix Temp Agency
June 2021 to September 2021
Customer service
Customer Service Representative
ROBERT HALF STAFFING SOLUTIONS - Portage, MI
July 2020 to October 2020
Call Center
Assembly
Miniature Custom Manufacturing - Vicksburg, MI
October 2019 to March 2020
Administration
Assembly Worker
American Axle & Manufacturing, Inc. - Three Rivers, MI July 2019 to October 2019
• Finalized assembly process
• Followed quality and safety guidelines
Temporary Employee
Elite Staffing Inc. - Marshall, MI
June 2019 to July 2019
Manufacturing metal mufflers
Caregiver (Full-Time)
Fresh Perspectives home care - Portage, MI
April 2019 to May 2019
• Provided compassionate daily care
• Monitored daily health
Temporary
OnStaff USA - Portage, MI
August 2018 to January 2019
Assembly at many factories in Kalamazoo, mi
CSR, FOOD STEWARD, SHIFT LEAD
SPEEDWAY LLC - Comstock, MI
October 2014 to August 2018
Cash, food preparation. Restocking supervising others. Retail sales. Associate
IAC Mendon - Mendon, MI
July 2007 to August 2012
Molding and assembly of plastic car parts.
Presser
Neighborhood Cleaners - Kalamazoo, MI
March 2007 to July 2007
Pressing of laundered shirts.
Floor Manager
McDonald's - Portage, MI
March 2001 to March 2007
• Supervision of employees
• Managing cash
• Handling food
• Serve-safe certified
Clean Room Associate
Eimo Tech - Vicksburg, MI
March 1999 to March 2001
• Molding and assembly of plastic car parts.
• Worked in clean room with medical plastics.
Associate
Summit Polymers - Portage, MI
August 1996 to February 1999
• Molding of plastic car parts.
• Flocking
Cleaner
Carriage Cleaners - Kalamazoo, MI
August 1992 to August 1996
• Acting manager
• Customer service
Grill Cook
Burger King - Portage, MI
August 1991 to August 1992
• Cooking
• Cleaning
Education
Diploma
Portage Central High School - Portage, MI
1991
Skills
• Crew Member
• Shift Lead
• Food Service
• Shift Supervisor
• Fast Food
• Customer service
• Restaurant Management
• Typing
• Customer support
• Food Preparation
• Human resources
• Front desk
• Live chat
• Payroll
• QuickBooks
• Project management
Certifications and Licenses
driver's license
CPR/First Aid
Assessments
Supervisory Skills: Directing Others — Expert
October 2019
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert
Mechanical Skills: Aptitude — Familiar
October 2019
Understanding and applying mechanical concepts and processes. Full results: Familiar
Work Motivation — Completed
April 2020
Level of motivation and discipline applied toward work Full results: Completed
Building Relationships for Childcare Providers — Proficient April 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Proficient
Restaurant Manager — Completed
April 2020
Managing restaurant staff and meeting customer expectations Full results: Completed
Attention to Detail — Completed
April 2020
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Retail Customer Service — Proficient
April 2020
Comprehending and responding to retail customer needs. Full results: Proficient
Customer Service Fit — Highly Proficient
January 2020
Measures the traits that are important for high-quality customer service. Full results: Highly Proficient
Retail Skills: Shelf Stocking — Highly Proficient
May 2020
Receiving and storing merchandise or product.
Full results: Highly Proficient
Written communication — Familiar
August 2020
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Verbal communication — Familiar
October 2020
Speaking clearly, correctly, and concisely
Full results: Familiar
Outside sales — Familiar
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Inside sales — Proficient
December 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Working with MS Word documents — Familiar
December 2020
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Data entry: Accuracy — Familiar
July 2020
Entering data quickly and accurately
Full results: Familiar
Office manager — Completed
October 2020
Scheduling and budgeting
Full results: Completed
Customer service — Completed
July 2020
Identifying and resolving common customer issues
Full results: Completed
Work style: Conscientiousness — Proficient
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Cleaner fit — Highly Proficient
June 2020
Measures the traits that are important for successful cleaners Full results: Highly Proficient
Following directions — Proficient
October 2020
Following multi-step instructions.
Full results: Proficient
Data entry: Attention to detail — Completed
October 2021
Maintaining data integrity by detecting errors
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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