Customer Service Overnight Stocker
Resume:
S U E G O G G I N S
***********@*****.***
Sheboygan, WI 53081
PROFESSIONAL SUMMARY
Dedicated Overnight Stocker adept at stocking and assembling shelves and displays, cleaning floors and windows and loading and unloading trucks with merchandise. Well-versed in forklift and power tool operations.
WORK EXPERIENCE
Overnight Stock Associate, Walmart, Jan 2015 Oct 2024, Sheboygan, WI Organized backroom supplies and ensured cleanliness for a safe working environment. Conducted price changes and markdowns as directed by management. Coordinated with sales floor team to ensure timely replenishment of sold-out items. Assisted customers in finding products and provided information on merchandise. Customer Service Manager, Walmart, Jan 2015 Aug 2023, New Berlin, WI Coordinated and oversaw new customer service team member training sessions. Developed and implemented customer service policies and procedures to improve service quality and productivity.
Studied company products and services to maintain relevant knowledge and deliver top-notch service.
Used business development frameworks and strategic growth strategies to develop short- and long-term customer service plans.
Assistant Store Manager, Family Dollar, Jun 2014 Jan 2015, Kingsford, MI Established customer relationships to generate more business, maintain store profitability and expand brand loyalty.
Evaluated employee skills, built staff teams and executed performance reviews. Addressed customer service issues with detailed and timely responses to escalated complaints. Conducted routine audits and inspections to assess company productivity and cleanliness. Overnight Stocker, Walmart, Jun 2008 Apr 2014, New Berlin, WI Rotated and faced products during restocking to meet merchandising and quality standards. Collected and disposed of cardboard and packing material to minimize hazards. Used proper case cutting techniques to cut and sort stock loads without damage. Interpreted planograms, written instructions and SOPs related to proper stocking and merchandising.
Lot Attendant/Receptionist, Hub Chrysler Jeep, May 2000 Jun 2008, West Allis, WI Stocked supplies such as rags and cleaning solution. Distributed car keys to employees and customers.
Processed vehicle exchanges, upgrades and rentals. Moved and relocated vehicles for smooth traffic flow throughout facility. Cleaned and maintained new and pre-owned car inventory. SG
Jun 1995
Filled vehicles with fuel to maintain gasoline levels. Washed, vacuumed and removed stickers from vehicles for ideal appearance. Handled customer complaints calmly and resolved issues promptly. Managed cash transactions and provided accurate change for parking fees. Assisted with the coordination of parking for special events to ensure efficient use of space. Maintained cleanliness and order in the parking area, removing trash and debris regularly. Kept cash secure and register balanced to avoid discrepancies. EDUCATION
High School Diploma
South Division High Milwaukee, WI, WI
SKILLS
Teamwork Abilities Prepare orders
Product Packaging Workload priorities
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