Customer Experience Service

Mary Kaing Customer Experience Manager

Zeeland, MI 616-***-**** *********@*****.***

Operations Management / Process Improvement / Sales / People Leadership / Commercial Enterprise / Healthcare

Professional Summary

Seasoned, versatile, and adaptable customer experience manager with over 14 years of improving client-business relations. Mentor and facilitate learning development for trainees. Committed to process improvement through strategic planning, and the practice of continuous learning new skills where industries are constantly changing.

Key Skills

Operations Management Customer Service Optimization Training Refinement

Proficient Accounting and Budgeting Purchasing, Sales and Reporting Certified Food Safety

Knowledgeable Medical Terminology Electronic Health Records

Relevant Professional Experience

Bakery Owner and Operations Manager May 2023 - May 2024 Dutch Delite Bakery Holland, MI

Overseeing daily sales of baked goods. Ensuring optimal service with quality products. Compliant with state food and safety regulations. Strategy to grow business.

Renovating café to attract customers, tripling foot traffic and bringing in regular dine in customers

Networking with local companies to cater events improving 100% of sales

Emphasizing the importance of elite customer service resulting in 100% glowing google reviews, drawing in tourists

Expert bookkeeping with purchasing inventory, sales, accounts payable, to adhere to weekly budgets

Customer Experience Manager Sept. 2015 – Present Lincolnshire Party Store & Deli Holland, MI

Adhering to applicable state laws and regulations for the sales of managed products. Point of contact for ordering inventory. Overseeing employees to ensure customer satisfaction. Reporting sales for monthly accounting.

Obtained certified food and safety license for deli operations leading to 100% passing with every inspection

Emphasize the importance of identifying underaged consumers passing undercover sting operations

Liaison for representatives to resupply inventory retaining and creating loyal customers

Exemplary client relations to redirect customers increasing sales by 80% despite global challenges

Patient Care Coordinator June 2011 – Jul. 2015 Northwestern Memorial Hospital Chicago, L

Reviewing patient health records to obtain authorization for diagnostic tests from insurance companies.

Utilizing lab, prior imaging, diagnosis, and health records for insurance companies to approve orders

Cross reference FDA and approved medical treatments to secure payment for infusions and radiation treatments

Education

Bachelor of Arts and Science, Biology Loyola University of Chicago

Technical Proficiency

Chat GPT, Microsoft Offices, Epic Systems, Cerner Systems

Contact this candidate