Client experience associate
Resume:
AUGUSTINEIDOWUEHIMIYEIN
CLIENTEXPERIENCEPROFESSIONAL
ProfessionalProfile
Ahighlypersonable,resourcefulandresponsibleclientexperienceprofessionalwhoispassionateaboutprovidingexcellentexceptionalservicetoclientsandcontributingtothesuccessfuloperationofacompany.
PersonalData
Sex:Male
MaritalStatus:Married
LGA:OwanWest
StateofOrigin:EdoState
Nationality:Nigeria
Experience
2022-2024HEARTLANDALLIANCENIGERIALIMITED
CLIENTEXPERIENCEASSOCIATE
DrugsrefillforHIV/TBclients
OrganizingofOTZ/OVCenrollmentandmeetingprograms.
FillingofTBregisterandensurethatallpresumptivecasesarewellattendedto.
SendingofpresumptivecasestoDot
AssistingHIV/TBclientsingettingthenecessarycareandtreatmentservices.
Fillingofcare/supportregisterandtriaging.
BringingbackofLosttofollowupHIV/TBclientstocare.
Documentationoftrackingoutcomeofdefaultersandlosttofollowupclients.
Ensuringregularmonitoringofclientsadherencetodrugsthroughphonecalls.
Maintainingclientsconfidentialityandrespectingtheirprivacy.
PreparingMonthlysummaryForm(MSF)
Collatingofpresumptivecasesfromvariousdepartmentsandkeythemintothesystem.
Collectdatafromheadofvariousdepartmentsandseparatethepresumptivecasesfromthenon-presumptivecases,thenforwardittotheappropriatedepartmentforpromptactiontobetaken.
2021–February2022ACHIEVINGHEALTHNIGERIAINITIATIVE(AHNi)
CLIENTEXPERIENCEASSOCIATE
DrugsrefillforHIV/TBclients
FillingofTBregister
SendingofpresumptivecasestoDot
AssistingHIV/TBclientsingettingthenecessarycareandtreatmentservices.
Fillingofcare/supportregisterandtriaging.
BringingbackofLosttofollowupHIV/TBclientstocare.
Documentationoftrackingoutcomeofdefaultersandlosttofollowupclients.
Ensuringregularmonitoringofclientsadherencetodrugsthroughphonecalls.
Maintainingclientsconfidentialityandrespectingtheirprivacy.
2019-2021EXCELLENTCOMMUNITYEDUCATIONWELFARESCHEME(ECEWS)
CASEMANAGERGENERALIST
PerformedenrollmentandinitiationofHIV/TBclientsintocare.
AssistedHIV/TBclientsingettingthenecessarycareandtreatmentservices.
RefilleddrugsforHIV/TBclients.
MonitoredtreatmentadherenceofHIV/TBclients
BroughtbacklostclientstofollowupHIV/TBclientstocare.
Documentedtrackingoutcomeofdefaultersandlosttofollowupclients.
Ensuredregularmonitoringofclientsadherencetodrugsthroughphonecalls.
Maintainedclient’sconfidentialityandrespectofprivacy.
2018-2019CATHOLICRELIEFSERVICES(CRS),CentralHospital,BeninCity
CommunityCaseManager
•AssistedHIV/TBClientsingettingcareandnecessarytreatments.
•SexualNetworkTracking(SNT)
•FillingofHIVClientsTrackingTools
•EnrollednewHIVPositiveClientsintocare
•EnsuredregularmonitoringofClientsthroughphonecalls.
•Ensuredclientsadheretotheirappointmentdates.
•EnsuredthatdefaultersaresenttoAdherenceforpropercounseling.
•Maintainedclient’sconfidentialityandrespectingtheirprivacy.
Jan2018-Nov2018CATHOLICRELIEFSERVICES(CRS),CentralHospital,BeninCity
DataEntryClerk
Dataentryintoanydataentrysoftware
ReviewedandsortedDatasourcedocumentsfordeskreviewandvalidation.
Workedcloselywithfacilityfocalpersononresolvingdocumentationissues.
Providedgeneraltechnicalsupport.
2013-2017SOUTHENEGRYX
AdministrativeOfficer
•PreparedStaffwagesandworkeddirectlywiththepersonnel/HRdepartmentonsite.
Referees:
DR.OMORODIONIROWA
Consultant:MedicineandSurgery
UniversityofBennTeachingHospital(UBTH)
BeninCity
PhoneContact:080********
DR.EHIGHAENABUDOSO
Consultant:ObstetricsandGynecology,
UniversityofBeninTeachingHospital(UBTH)
BeninCity
PhoneContact:080********
PROFESSORJ.I.MBEGBU,FNSA,FRSS
ProfessorofStatistics&SeniorResearchFellow
UniversityofBenin(UNIBEN)
PhoneContact:080********
**********@*****.***
15OsarenrenStreet,
IwogbanQuarters,
BeninCity,
Education
AcademicStaffCollegeofNigeria
(A.S.C.O.N)
Grade“A”
2012
UniversityofBenin,Benin-City
MBA
MastersinBusinessAdministration
2007-2010
UniversityofBenin,Benin-City
B.Sc.IndustrialMathematics
1998-2003
BishopAjayiCrowtherMemorialCollege,Benin-City
SeniorSchoolLeavingCertificate
1990-1996
Trainings
VerbalAutopsyandMortalitySurveillancebyHeartlandAllianceNigeriaLimited,2022
OpenDataKeyQuestionnaire(ODK)byHeartlandAllianceNigeriaLimited,2022
ProfessionalMemberships
MemberNigerianInstituteofManagement.
MemberNigeriaInstituteofMathematics.
CoreProficiencies
DetailOriented
DataEntryandAnalysis
CustomerService
SoftSkills
ExcellentCommunication
ExcellentTeamplayer
ExcellentInterpersonalskill
Abletoworkunderpressure
TechnicalSkills
MicrosoftWord
MicrosoftExcel
MicrosoftPowerPoint
Hobbies
PlayingFootball
Tabletennis
Karate(YellowBelt)
Reading
Enjoychallenges
Travelling
Meetingnewfriendstodiscovernewthingsfordevelopmentalgrowth.
Contact this candidate