Business Development Customer Service
Resume:
Vivek Kumar
** ********* ****, ********, ** L*A *S6, Canada
Mobile: +1-437-***-**** Email: *********@*****.***
Professional Summary
Dynamic and results-oriented sales leader with 20 years of experience in money transfer, currency exchange, and retail management. Proven success in driving business development, expanding market presence, and managing large teams across diverse sectors. Adept at optimizing operations and enhancing customer experiences to achieve business goals.
Professional Experience
Bell – Premium Retail Services
Field Sales Representative – Neighborhood Marketing
01 Oct 2024 To Date
Door To Door
Sales Of Bell’s Products/Services
Placing Customers’ orders through Sales Force
Entering Daily Call Details in Sales Force
Home Internet/Home TV/Home Phone/Mobility/Home Security
Alankit Forex India Ltd — Delhi, India
Alankit Forex is a leading full-fledged money changer and principal agent of Western Union Money Transfer in India.
Business Head
May 2023 - Jan 2024
Led a team of 50+ employees, optimizing branch operations and enhancing customer service.
Expanded Western Union network nationwide by appointing new agents, including key retail locations.
Managed all branches across India, ensuring regulatory compliance and driving sales growth.
Built strong corporate partnerships for currency sales, increasing revenue streams.
Infiway Payment Services P Ltd — Patiala, India
Infiway Payment Services is an RBI-approved full-fledged money changer offering currency exchange and remittance services.
Business Head
Oct 2017 - Oct 2018
Directed foreign currency exchange and international remittance services in retail environments.
Implemented strategies to enhance retail branch profitability and customer satisfaction.
Managed daily operations, focusing on sales of foreign currency and travel cards.
Supreme Securities Ltd. (MoneyGram) — Jalandhar, India
Supreme Securities Ltd. operates as an authorized MoneyGram representative, offering money transfer services across India.
Regional Manager
May 2017 - Aug 2017
Oversaw MoneyGram operations in Punjab, handling 15 branches and 2000+ retail locations.
Increased transactions by optimizing branch operations and expanding retail footprint.
Secured a key partnership with Ria Money Transfer, enhancing service offerings.
Novopay Solutions (P) Ltd. — Ludhiana, India
Novopay Solutions provides banking and payment solutions through a network of retail partners across India.
Zonal Business Head
Jul 2015 - Apr 2016
Launched domestic remittance services and expanded the network to include retail outlets.
Managed and trained retail teams, improving customer service and sales performance.
Creating detailed distribution plans, identifying distributors and key retailer prospects for planned locations
Creating retailer acquisition plans for pre-defined markets and geographies
Driving sales target for acquiring retailers & distributors
Planning, designing and conducting field promotion programs for revenue growth.
Managing service issues and driving customer experience in the region
Weizmann Forex Ltd. — Punjab, Himachal Pradesh, J&K, India
Weizmann Forex Ltd. is a leading money transfer company and Western Union agent, managing a vast network of retail locations.
Senior AVP
May 2009 - Jul 2015
Managed 4000+ locations across three states, with a focus on retail network expansion.
Brought major banks and retail chains into the network, significantly increasing market share.
Led a team of 30+ members, driving productivity and sales outcomes through effective leadership and training.
Managing 4000+ locations approximately which includes Retail, Chain and Bank Locations
New Location Sourcing - Exploring business potential, opportunities & clientele to secure profitable business volumes.
Marketing Activity – Planning festival based / area based ATL / BTL activities keeping in mind the budgets finalized for our state.
Operations – Managing the day-to-day activities and coordinating with HO on all the aspects.
Golden Tobacco Company — Punjab, India
Golden Tobacco is a major player in the Indian cigarette market, known for its extensive distribution network and high sales volume.
Area Sales Manager
Jun 2007 - Apr 2009
Directed sales and promotional activities across distributors and retail outlets.
Increased product visibility and sales by optimizing retail operations and engagement strategies.
To effect and execute sales / sales promotion activities through the sales force of the company & distributor.
To closely monitor the competitor’s movements and counter them as and when required.
To prepare MIS on monthly basis projecting the till date performance of the area under me.
To deal with, manage and motivate the Distributors and Retailers in the area with the aim of making the most effective supply chain management.
Biological E. Ltd. — Hoshiarpur, India
Biological E. Ltd. is a pharmaceutical company engaged in the manufacturing and distribution of healthcare products.
Territory Manager
Dec 2002 - Jun 2007
Managed inventory and sales in retail environments, ensuring product availability and customer satisfaction.
Conducted audits and built relationships with healthcare providers and pharmacies.
Creating demand by making doctor calls at nursing homes, hospitals, dispensaries
To check availability at retail locations
Responsible for inventory and outstanding control
Conducting Doctor meets
First Flight Couriers Ltd — Ludhiana, India
First Flight Couriers is a leading courier service provider in India, offering a range of logistics solutions.
Business Executive
Apr 2001 - Dec 2002
Achieved sales targets and managed branch operations, focusing on retail client acquisition.
Handled contract negotiations and daily branch administration.
Signed contracts with business houses for documents and Heavy shipments.
Solely responsible for collections & outstanding control
Education
Bachelor of Arts (B.A)
Panjab University, Chandigarh — 1998
Personal Information
Languages: English, Hindi, Punjabi
Marital Status: Married
Status in Canada: Permanent Resident
Availability: Full Time
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