To work in an environment which recognizes the value of hard work and encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately.

Diploma in Caregiving

Data Center College of the Philippines-Vigan

Tamag, Vigan City, Ilocos Sur

Bachelor of Science in Accountancy

Saint Paul College of Ilocos Sur

Bayubay, San Vicente, Ilocos Sur

CUSTOMER EXPERIENCE AGENT

ALORICA TELESERVICES INCORPORATED - San Nicolas, Ilocos Norte Answering inbound calls.

Specified in handling customer inquiries and complaints. Managing and updating customer databases.

BAKESHOP SUPERVISOR (Promoted)

NEW JAVIER TRADING CORPORATION - Balaleng, Bantay, Ilocos Sur Quality controller and leads all 7 bakeshop branches of the company. Lead attendants to achieve the highest product quality and supplies availability levels and ensure that product is always available. Ensure achievement of sales target through monthly review of sales. Regularly inspect the premises for cleanliness and maintenance PERSONAL DETAILS

OBJECTIVE

EDUCATIONAL BACKGROUND

WORK EXPERIENCES

February

16,

2016 -

August

15,

2018

April 1,

2014 -

February

15,

2016

May 9,

2012 -

March

30,

2014

issues.

Ensure that all employees are working efficiently and monitoring their attendance rates.

Attend to customer feedback and complaints and ensure the highest level of customer service.

LANE SUPERVISOR (Promoted)

NEW JAVIER TRADING CORPORATION - JTC Superstore Vigan Market Overseeing lane personnels, merchandisers, and other employees in the selling area.

Monitoring shelve stocks and product displays and the general appearance of the store's selling area.

Addressing customers' requests, comments and complaints. Training new employees and scheduling shifts.

FRONT-END CASHIER (Promoted)

NEW JAVIER TRADING CORPORATION - JTC Superstore Bantay Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate.

Collect payments whether in cash or credit.

Issue receipts, refunds, change or tickets.

LANE PERSONNEL

NEW JAVIER TRADING CORPORATION - JTC Supermart Vigan Heritage Ensure product availability at shelves.

Maintains hygiene of all products in the display area at all times. Monitors product expiration.

Prevents stock run-out by regularly replenishing stocks at shelves and informing Lane Supervisor of any stocks at critical level. Certificate of Training in Caregiving NCII

Issued by: TESDA and DCCP-Vigan

Date: April 15, 2024

Duration: 786 hours

Certificate of Completion (On-The-Job Training as Caregiver) Balay Taripato (Home for the aged)

Magsingal, Ilocos Sur

March 18, 2024 - April 12, 2024

National Certificate II in Caregiving

Issued by: Technical Education Skills and Development Authority (TESDA) Date: February 17, 2024

Certificate of Civil Service Eligibility

TRAININGS & CERTIFICATES

AUREA RABANAL RIGOS

Issued by: Civil Service Commission

Date: March 26, 2023

Basic Call Procedure Training and Workshop

Issued by: New Javier Trading Corporation

Date: March 4, 2023

Basic Occupational Safety and Health (BOSH) Training Course New Javier Trading Corporation

JTC Training Center

June 24-30, 2019

Jocelyn Ballera - New Javier Trading Corporation

Bakeshop Coordinator

********@*****.***

Warnet Rafanan - New Javier Trading Corporation

Store Supervisor

+63-926-***-****

Myrna Madalipay - Data Center College of the Philippines-Vigan Caregiving Instructor/Trainor

+63-969-***-****

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

REFERENCES

Contact this candidate