It Specialist Technical Support

Joel Kaghami

Cell: +1-343-***-**** ********@*****.***

Summary

General Worker with experience in multiple hands-on roles.

Highlights

• Safety-oriented

• Heavy equipment experience

• General maintenance

• Repair understanding

• Time management

• Lifting up to 50kg

• Fully Bilingual English & French

• Available to start ASAP

• Multi-tasker

• Exceptional problem solver

• Strong communication skills

• Collaborative

• Adaptable

• Order picking, Packaging

Experience

General Worker

10/1/2021 – 12/2022

Natures Touch Frozen Foods Inc. Montreal, QC

• Cleaning, Packaging, Order Picking, Scanning selected boxes

• Load and unload transportation trucks and accurately stage merchandise for

movement.

• Transport cargo from staging area to appropriate warehouse locations.

• Prepare shipments to ensure safe transportation and damage-free delivery.

• Utilize RFID tags and equipment to continuously update item locations.

• Verify incoming merchandise against shipment paperwork.

• Installed unit equipment and completed preventative maintenance on schedule.

• Reviewed repair work orders and evaluated systems to uncover malfunctions.

• Safely operated all equipment and vehicles.

• Coordinated complex repairs and installations with outside vendors.

• Tracked time, supplies, and costs for each project.

• Responded to equipment repair requests and institutions across the system.

• Troubleshooted repair needs and scheduled needed maintenance.

• Reported hazards and broken equipment to request replacements.

• Maintained inventory of tools and supplies.

• Completed documentation accurately and on time for all assignments.

Education - 2016

Montreal college of Information Technology – Montreal, QC

IT Systems Networking and Technical Support

NEXTTEL TELECOM (Yaoundé’, Central, Cameroon)

September/2013 – August/2015

Network Administrator/System Networking and Telecommunication/Technical Supporter

• Hardware Installation of Telecom equipment (Digital Phone, IP Phone, Switches and

routers).

• Installing antennas on roof top for communication with satellites. Interconnecting installed

hardware as per standard and protocol.

• Software Installation and OS upgrade and updating.

• IP Configuring servers, switches and routers (CLI configuration of communication devices)

HP, Juniper and Cisco Routers and Switches.

• Responsible for the installation of Operating System, application software, assembling &

General fault finding of software, & hardware.

• Responsible for Troubleshooting & installation of computer Peripherals, hardware

• Install, Update and Patch Windows OS. Migration from Windows XP to Windows 7.

• Installation of Microsoft Office 2007 and 2010.

EDUCATION

2023 - Microsoft Certified Cybersecurity Architect: SC-100

2023 - Microsoft Certified Security Operations Analyst: SC-200

2023 - Microsoft Certified Azure Administrator: AZ-104

2016 - Cisco Certified Network Professional (CCNP) Routing

AFI Expertise Training Centre in Montreal, Québec, Canada

2016 - System Networking and Technical Support

Montreal College of Information and Technology, Montreal, QC Canada

2014 - Bachelor Degree in Computer Science and Information Technology

University of Yaoundé 1, Yaoundé, Cameroon

2013 - Cisco Certified Network associate (CCNA) Routing and Switching

ASC Training Center, Yaoundé, Cameroon

2012 - Certificate of Systems Administration (French/English)

Ministry of Vocational Training, Yaoundé, Cameroon

2011 Diploma in Computer Maintenance and Networking CITEC Yaoundé, Cameroon

References available on request.

Contact this candidate