Program Manager Training Specialist

RAY RODRIGUEZ

San Antonio, TX ***** *********@*****.*** 210-***-****

Objective

Accomplished, passionate, and driven leader with extensive experience in community service and program management. Dedicated to serving the community and supporting formerly incarcerated individuals and families in their journey toward independence and reintegration.

Professional Experience

Unit Manager

Crosspoint, Inc.

March 31, 2022 – November 20, 2024

Oversaw facility operations, emphasizing teamwork and public safety.

Supported client progress toward independence and successful community reintegration.

Ensured compliance with policies and procedures to maintain a safe and productive environment.

Community Service Training Specialist

Crosspoint, Inc.

August 20, 2020 – March 31, 2022

Collaborated with referring agencies, service providers, and community stakeholders to benefit client populations.

Developed, organized, and implemented staff training programs to enhance service delivery.

Designed an annual training schedule in consultation with agency leadership to meet organizational goals.

Residential Monitor

Crosspoint, Inc.

June 13, 2007 – August 20, 2020

Maintained orderly facility operations by documenting client accountability calls.

Ensured compliance with client movement and accountability requirements.

Promoted a structured and supportive environment for residents.

Leadership and Achievements

CEO Staff Volunteer Leader Award January 2017

Recognized for exemplary volunteer participation in client activities beyond program requirements and during off-duty hours.

Skills

Knowledge of working with individuals, families, and stakeholders.

Clear and concise verbal and written communication.

Proficient with basic hardware/software, email, internet, and fax.

CPR and First Aid certified.

Strong organizational and problem-solving abilities.

Skilled in staff supervision and leadership.

References

Daniel Reyes, Former Program Administrator 956-***-****

Veronica Solis, Program Administrator 210-***-****

Elwood Putnam, Assistant Unit Manager 210-***-****

Contact this candidate