Quality Control Senior

EXPERIENCE

MARCH **** - PRESENT

DISPATCHER, coolsys

Maintain dispatch schedule for 20 technicians. Address problems, trouble shoot, and problem solve as necessary. Excellent multi-tasking and time management skills.

SEPTEMBER 2021 – MARCH 2024

SENIOR QUALITY CONTROL ASSOCIATE, Ingram Micro/ceva logistics

Maintain quality control among cellphones and fit bits, by processing the quality of a device from start to finish. In less than three months, I was promoted to different departments and became a Senior Quality Control Associate.

NOVEMEBER 2004 – APRIL 2019

SERVICE DISPATCH MANAGER, Hobart

Supervised dispatch employees and managed over 24 rolling service techs in 2 states. Maintained in time performance of techs and appointments. Performed duties related to payroll, accounts receiving, accounts payable, customer service, and inventory/quality control. Traveled to Hobart locations in various states to support and perform inventory/quality control. Performed administrative duties to ensure all functional areas met all productivity goals and objectives while meeting safety and reporting requirements.

NOVEMEBER 2003 – OCTOBER 2004

ORDER SELECTOR, ryder logistics

Pulled orders and performed quality control inspections on the orders pulled. Used cherry pickers and RF scanners, as needed.

EDUCATION

MAY 1997

DIPLOMA, Gibson Southern High School

JANUARY 2000

EMS CERTIFICATE, Vincennes university

SKILLS

Performance Optimization and Analysis

Data Entry and Clerical Support

Time Management and Prioritizing Calls/

Strategic Planning

Business Growth and Retention

Customer Relations

Employee Relations/Issue Resolution

Closing Tickets and Updating Logs

Report Preparation, Including Job Loss

Project Management/Organization

PERSONAL AFFILIATIONS KEEP INDIANAPOLIS BEAUTIFUL

FORMER VOLUNTEER FIREFIGHTER, GIBSON COUNTY

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