Customer Service Representative
Resume:
TONI R. EVANS
********@***.***
Seeking employment with a growing company, bringing 25 years of management and customer service skills.
Work Experience
Program Coordinator and Team Leader
Solectron - Memphis, TN
Supervised the production floor.
Handle customer complaints
Expedited services.
Attended weekly meeting to improve production.
In charge of employees’ time.
Solved escalated problems between employees and customers.
Implemented procedures to help team meet production goal.
Earn a Black Belt in Six Sigma Lean.
International Customer Service Representative
Terex - Southaven, MS
Purchased Parts for the company.
Negotiated with buyers to deliver part ASAP.
Handle international customers’ accounts.
Placed orders.
Tracked orders.
Approved credit and denial.
Process returns.
New Hire Trainer
Fritz Companies (FedEx International) - Memphis, TN
Worked with U.S Custom mandates.
Help international customers process correct paperwork to import goods.
Updated managers and supervisors of any changes in importing goods.
Imported goods by using the U.S Tarriff book.
Updated the currency exchange daily.
Trained new hires in Customs laws, taxation, and U.S Tariff Book.
Trained with various government agencies such as ATF, Fish and Wildlife and FDA
Supervised floor when needed.
Education
Masters in criminal justice
Ashford University - San Diego, CA March 2017 to January 2019
Masters in public administration
Ashford University - San Diego, CA
November 2014 to November 2016
Bachelor in social and criminal justice
Ashford University - San Diego, CA
June 2012 to September 2014
Associate in Business
Ashford University - San Diego, CA
Member of the Golden Key Honor Society
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