Customer Service Assistant Manager
Resume:
Deyandra Lee
Houston, TX *****
**************@*****.***
Authorized to work in the US for any employer
Work Experience
Server
Red Robin-Houston, TX
June 2024 to Present
• Take customers orders
• Serve food and drinks
• Serve alcoholic beverages
• Offer good customer service
• Do mandatory side work after my shifts
Server
Red Lobster-Houston, TX
September 2023 to May 2024
• Take guest orders
• Fulfill guest needs in a timely manner
• Offer good customer service
• Serve alcoholic beverages
• This location closed down
Assistant Manager
Little Caesars Pizza-Houston, TX
January 2023 to September 2023
• Recognized for exceptional performance and promoted to Assistant Manager within five months of employment, demonstrating strong work ethic and dedication to the role.
• Manage cash register and oversee cash handling procedures
• Act as a keyholder, ensuring store security and opening/closing duties
• Monitor and supervise minor employees, assigning appropriate tasks
• Provide exceptional customer service and resolve issues effectively
• I got promoted May 2023
Babysitter/Nanny
Baby sitting job-Abington, MA
June 2020 to December 2022
• Babysitting for two years
• Take care of children from 7am-5pm everyday
Crew Member
Dunkin' Donuts-Weymouth, MA
September 2019 to June 2020
• Assisted customers at the front counter and drive-thru
• Prepared high-quality coffee, frozen beverages, fruit drinks, and sandwiches
• Maintained cleanliness and organized inventory
Subway Sandwich Artist
Subway-Randolph, MA
September 2018 to March 2019
• Created customized sandwiches and provided efficient customer service
• Operated cash register and handled transactions accurately
• Maintained cleanliness of the restaurant and adhered to food safety standards Crew Member
Dunkin' Donuts-Stoughton, MA
November 2017 to June 2018
• Processed customer orders and operated the cash register
• Prepared beverages and sandwiches with attention to quality
• Ensured cleanliness and hygiene standards were met Education
Bachelor of Science in Criminal Justice
ECPI University - Virginia Beach, VA
September 2020 to August 2022
Skills
• Cash Handling
• Microsoft Office
• Microsoft Excel
• Microsoft Word
• Serving Experience
• Time management
• Customer service
• Customer service
• Cash handling
Certifications and Licenses
Public Information Officer Awareness
January 2022 to Present
Reaffirmed a dedication to serve in times of crisis through continued professional development and completion of the course through the emergency management institute FEMA. Active Shooter: What Can You Do
May 2022 to Present
Reaffirmed a dedication to serve in times of crisis through continued professional development and completion of the course through the emergency management institute FEMA. Building Partnerships with Tribal Governments
January 2021 to Present
Reaffirmed a dedication to serve in times of crisis through continued professional development and completion of the course through the emergency management institute FEMA. U.S Department of Homeland Security Cybersecurity and Infrastructure Security Agency (CISA)
November 2021 to Present
210W-06 ICS Cybersecurity Threats
TABC Certified
June 2023 to June 2025
Seller Training Certification
Food Handler Certification
December 2022 to December 2024
food handler training
Learn2serve Texas Food Manager Certification
June 2023 to June 2028
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