Customer Service Front Desk

**/**** - **/**** ***** Desk Receptionist

Texas Advent Health, Burleson, TX

Answered incoming calls, transferred to appropriate department while providing customer service. Checked in patients for their appointments and verified information. Completed physician work orders received through the fax system including patient images or doctor reports. Scanned documentation to other physician as requested. Made copies of patient reports as needed. Scheduled radiology appointments on the Epic system. Burned cd's of patients Xrays. Verified in the PAC System that the physician requesting or inquiring read images. Applied all company, state and federal patient privacy policies at all times, followed HIPAA law. 08/2021 - 08/2022 Patient Service Coordinator

Cook Children Home Health, Fort Worth, TX

Answered phones, provided customer service while addressing customer needs. Forwarded certified files to physician for durable medical disposable and other supplies for patients. Contacted the patient private insurance/Medicaid companies to see if the supplies are covered and for prior authorization. Operated Epic computer system. Applied company, state and federal HIPAA privacy laws at all times. Assisted walk-in customers in the supply area.

08/2015 - 08/2021 Patient Service Representative

Cook Childrens Medical Center, Fort Worth, TX

08/2015 - Nutritional Service Clerk at Cook Children Hospital responsible for answering phones, obtained patient meal orders and created meal tickets. Communicated with parents regarding their child's nutritional limits and needs Provided data entry and filed documents and restocked office supplies as needed. Assisted delivering menus and food trays to the patient rooms. Took orders that came in via printer. Cleaned office area such as wiping down counters, sanitizing, took the trash, swept and mopped.

Business Administrative

Vocational School Certificate

Tarrant County Junior College, Fort Worth, TX

JENNIFER LAZO

7300 WALDEN DR, JOSHUA, TX 76058-4507

Phone: 817-***-****

Alt Phone: 817-***-****

Email: ***************@*****.***

Objective

Office Professional seeking a full time position in an office setting where I can apply my skills, years of experienced while having professional growth opportunity long term. Ability Summary

Good communication skills oral and written. Work well as a team and independently. Active listener with excellent customer service skills. Self-motivated, attention to detail and organized. Proficient Microsoft Word, Excel, Epic and Sbord operating systems. Operate all office equipment efficiently. Time management and office operational skills. Active listener with time management skills. Employment History

Education History

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