Customer Service General Manager
Resume:
Bernard Morawa
Clearwater, FL *****
**********************@***********.***
Professional Summary
Results-driven restaurant general manager with 12 years of experience in managing high-volume restaurants, driving sales growth, and optimizing inventory levels. Proven track record of increasing sales by 5.0% through targeted promotional strategies. Skilled in staff management, customer service, and financial performance. Possesses a Bachelor's degree in Business and is certified in ServSafe. Will be relocating week of December 9th 2024.
Work Experience
General Store Manager
The Store Gas Station-Stevens Point, WI
January 2023 to Present
• Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
• Implemented effective strategies to drive sales growth and achieve revenue targets
• Oversaw a team of 12 employees, delivering training, mentorship, and performance assessments. Optimized inventory levels by analyzing sales data and implementing efficient ordering processes
• Realized a 5.0% sales increase by executing targeted promotional strategies. Conducted regular audits to maintain accurate inventory records and minimize shrinkage losses
• Resolved escalated customer complaints promptly while maintaining positive relationships with customers
• Conducted regular performance evaluations for employees, providing constructive feedback and identifying areas for improvement
• Implemented effective visual merchandising strategies that enhanced product presentation and increased sales
Restaurant General Manager
Pizza Ranch-Rhinelander, WI
August 2020 to December 2022
• Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
• Created and implemented comprehensive training programs for front-of-house and back-of-house staff to enhance their skills and improve overall performance
• Maintained high standards of cleanliness, safety, and sanitation throughout the restaurant premises in compliance with health regulations
• Analyzed financial statements regularly to identify trends or issues impacting profitability; developed action plans accordingly
• Instituted cross-training programs to enhance staff versatility and ensure smooth operations during General Manager
Perkins Restaurants & Bakery-Green Bay, WI
September 2015 to December 2020
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Developed and implemented strategic plans to drive business growth and increase profitability.
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Streamlined workflow processes resulting in improved productivity.
• Worked at different locations during my time filling in too train new General Manager. Kitchen Manager
Red Lobster-Green Bay, WI
February 2009 to August 2015
Controlling food cost-Schedules-Ordering-training
• Oversaw daily operations of a high-volume kitchen, ensuring efficient workflow and timely preparation of food
• Managed a team of 26 kitchen staff members, providing training, coaching,
• Implemented safety protocols and ensured compliance with health regulations to maintain a clean and safe working environment
• Created weekly schedules for kitchen staff based on projected business volume while optimizing labor costs
• Collaborated closely with front-of-house staff to ensure smooth communication between the kitchen and dining areas during service hours
• Reduced food waste through effective production planning strategies which resulted in X% decrease in overall food costs
• Trained all kitchen staff on proper handling techniques for allergens resulting in zero incidents related allergies.
Front of House Manager
Damon's Bar and Grill-Ann Arbor, MI
June 2000 to January 2009
• Overseeing daily shifts, customer service, reservations, schedules, training.
• Working with housekeeping and room service. Closing Education
Bachelor's degree in Business
UM Dearborn - Dearborn, MI
September 1983 to April 1988
Skills
• Kitchen Management Experience (6 years)
• Profit & Loss (10+ years)
• Restaurant Management (10+ years)
• Budgeting (10+ years)
• Labor Cost Analysis (10+ years)
• Forecasting (10+ years)
• Culinary Experience
• Food Safety
• POS (10+ years)
• Catering
• Inventory Control (10+ years)
• Restaurant Experience
• Purchasing
• Leadership
• Kitchen Experience
• Cooking
• Recruiting
• Banquet Experience
• Supervising Experience
• Microsoft Word
• Menu Planning
• Operations Management (10+ years)
• Retail Sales
• Retail Management
• Pricing
• Microsoft Office
• Store Management Experience
Awards
Growth in Sales
September 2020
Growth in sales overall 18% from previous year.
Certifications and Licenses
ServSafe
January 2000 to January 2025
Certificate of safe food handling
Driver's License
December 2014 to August 2026
No tickets in the last 5 years
Contact this candidate