Customer Service Support

OLUFUNMILOLA BANJO

Email Customer Service Manager Resume

Email: *********@*****.***

Phone: 437-***-****

LinkedIn: www.linkedin.com/in/olufunmilola-banjo-612b9079

Address: **, ******** ***** ******, L4N 0E9, Ontario Canada.

Professional Summary

Highly organized and customer-focused professional with over nine years of experience in the banking industry, specializing in transaction processing and customer service. Proven track record in managing high-volume customer inquiries and resolving complex issues. Skilled in using digital communication tools such as email, Microsoft Teams, and Zoom to foster seamless customer interactions. Strong leadership abilities with a passion for improving customer experiences and driving team success.

Skills

Customer Service Management

Email Communication & Customer Support

Team Leadership & Staff Development

Complaint Resolution & Customer Retention

Microsoft Office Suite (Word, Excel, Teams, Outlook)

Digital Communication & Collaboration Tools

Data Management

Problem-Solving & Conflict Resolution

Professional Experience

Guaranty Trust Bank, Ikorodu, Lagos

Customer Service Representative

March 2019 – December 2023

Provided email and in-person customer support, resolving issues related to transactions, account management, and banking services.

Managed a large volume of inquiries, ensuring prompt responses and maintaining customer satisfaction rates above 90%.

Developed and implemented email templates to standardize customer responses, enhancing response times by 30%.

Trained new customer service representatives in email communication best practices and effective customer support strategies.

Guaranty Trust Bank, Ikoyi, Lagos

Transaction Officer

August 2014 – February 2019

Processed and verified customer transactions, ensuring accuracy and compliance with banking regulations.

Assisted customers via email and other communication channels, offering support for account-related queries and troubleshooting technical issues.

Collaborated with the customer service team to improve internal processes for handling customer issues through email.

Handled escalated complaints efficiently, achieving a high resolution rate within first contacts.

Education

Conestoga College

January 2024 -August 2024

Graduate Certificate in Project Management

Graduated with Distinction

Federal Polytechnic Ilaro

Higher National Diploma in Accounting

September 2010 -August 2012

Graduated with upper credit.

Certifications

Customer Service Excellence Certification (Guaranty Trust Bank)

Digital Marketing certificate(Google digital skills for Africa)

References

Available upon request.

Contact this candidate