Customer Service Store Manager
Resume:
STEVE KIRKMAN
Granger, Texas 76530
Hm. Phone: 512-***-****; Email: **********@*****.***
EDUCATION:
ZT Systems, Secaucus, NJ 4/2024, MSFT IPQC3 Certification #K25207410
Completed all company training and requirements for End of Line IPQC3 level of inspection for fully built and tested server racks.
Infrared Training Center (ITC), 7/2021, Certified Level 1 Thermographer #259251
This course encompassed all facets of thermal and infrared science, infrared image analysis and interpretation.
Southwest School of Electronics, Austin, Texas 12/1983-2/1984; 7/1984-1/1985
900 Hours of electronics training that included 450 lab hours and 450 theory hours. Transcript available.
John H. Reagan High School, Austin, Texas 8/1977-5/1980
WORK EXPERIENCE:
ZT Systems, Georgetown, Texas 8/2024 to 11/2024.
Position: Systems Test Technician
Connected and powered up fully populated server racks to run updates and test scripts in Linux and Windows environments. Performed system failure analysis, identified error codes, and took corrective actions for repair per established procedures. Worked with cross-functional production and management teams to meet and exceed customer expectations.
ZT Systems, Secaucus, New Jersey and Georgetown, Texas 3/2024 to 8/2024.
Position: Certified IPQC3 Quality Inspector
Trained and certified in New Jersey to perform End of Line Final Inspection of the Storage, Compute, and GPU
server lines with the intent of defect prevention of the final product at a new production facility in Georgetown,
Texas. This requires visual inspection of 100% of the final product, while utilizing multiple software systems
needed for SOP verification, data collection, audits, and reports.
Peleman Industries, Texas Region 10/2023 to 11/2023
Position: Printer Calibration Technician
Short term contract position which entailed traveling to customer sites (Walgreens stores) throughout Texas to calibrate Epson P6000, Epson P7890, and Canon TM-200 large format printers for a new product that is now offered at over 1900 Walgreens stores nationally. This position required finesse in coordinating the calibration of the printers with Walgreens management.
WESCO International, Austin, Texas 3/2020-12/2022
Position: Test Technician and Certified Thermographer
Inspected, tested, and repaired power and control equipment used in the wafer fabrication industry. This included high voltage/high current testing of all units that require 3 phase 208/480 volts ac, as well as thermographic scanning and data collection on all units drawing 25 amps of current or above.
Cypress Technologies, Leander, Texas 9/2014-2/2020
Position: Test Department Supervisor and Lead Technician
Performed programming, electronic testing, and component level repair of controllers and miscellaneous electronics used in the gas and oil drilling industry, including extensive high voltage testing. I also managed other Test Technicians by assessing our priorities as a team, coordinating time off, managing my teams time sheets, etc.
Flextronics, Austin, Texas 3/2014-6/2014
Position held: Debug Technician (Temporary Position)
Tested and repaired Apple Mac Pro computers in a manufacturing environment.
Independent Contractor, USA 3/2013-3/2014
Position held: Cell Site Radio Technician
Started my own company to install, power, program and test Aviat Networks Eclipse and Alcatel/Lucent 9500 series microwave radios at cell sites throughout the Mid-West. Additional duties included simple integrations, hot cuts, coordinating with tower crews for dish alignment and peaking, and test result compilation into a comprehensive report.
Aviat Networks, Austin, Texas 6/2011-3/2012
Position held: Systems Integration Technician
Configured and tested Aviat Networks microwave radio products and OEM equipment required for customer specific applications, providing a finished and complete turn key microwave radio system to customers. Performed “Factory Acceptance Testing” with customers at our facility before shipping equipment to customer location. Job required knowledge of TDM based telecommunications, Ethernet, and basic knowledge of TCP/IP, subnetting, etc.
TW Telecom (formerly Time Warner Communications), Austin, Texas 7/1990-5/2011
Position held: Network Technician III
July of 1990 I started as a Bench Technician with Time Warner Cable, doing component level repair of various RF amplifier modules, AC/DC power supplies, and inverters used for cable system signal distribution which required extensive soldering, use of RF sweep test gear, and spectrum analyzers. I maintained the electronic component inventory as well.
February of 1996 I moved to the telecommunications side of Time Warner in which I managed and performed switch growths, software upgrades, and maintenance of 2 new AT&T 5ESS digital telecommunications switches, as well as performing -48 volt dc power plant maintenance and upgrades in a central office environment. In addition, I provisioned and maintained Lucent and Alcatel DCS units, Lucent OC3/OC12/OC48 multiplexers, Acculink and Cablespan-UMC channel banks, Parwan and Boston Technologies voice mail systems, SONUS soft switch and associated equipment. Other responsibilities included DS0/DS1/DS3 wiring, test and turn up of various switch and transport circuits with the customer, working trouble tickets to resolution with the customer, alarm wiring, and maintaining replacement circuit pack inventories. Have had associated 5ESS Maintenance schooling as well as Alcatel DCS and voice mail schooling.
CDI Corporation, Austin, Texas 6/89-5/90
Position held: Technician (Temporary Position)
Responsible for total assembly, wiring, and final test of “Bed of Nails” test heads for IBM Corp.
Texas Instruments, Austin, Texas 3/89-6/89
Position held: S.M.T. Machine Operator (Temporary Position)
Responsible for setup/operation of S.M.T. automated machines as well as solder paste screen printing of boards for various P.C.B. types.
Texas Copy, Austin, Texas 12/86-1/89
Position held: Field Engineer
Responsible for service of Canon brand copiers and laser printers in the central Texas area.
Security Consultants International, Austin, Texas 10/85-7/86
Position held: Installation/Service Representative
Installed and serviced various security and C.C.T.V. systems.
Muzak Systems of Austin, Austin, Texas 2/85-9/85
Position held: Installation/Service Representative
Installed and serviced transmission/receiving equipment, foreground/background music systems, and paging systems.
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