Team Lead Customer Service

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Phillip Thompson

Pearl, MS ***** 601-***-**** *********@*****.***

Objective:

It is my objective to be a part of an organization where I can expand my knowledge, as an employee and a leader as well as apply the knowledge I have with my leadership experience. It is my intent to be a service focused leader with a strong commitment to serving the needs of others.

Qualifications:

Being a Team Lead has sharpened my skills in developing strategies, assessing situations, planning different approaches and setting goals devised from realistic expectations. Standing on my values as a leader has contributed to my already established characteristics of integrity, superior work ethics, service focused approaches and accountability. Three years as a Team Lead has armed me with leadership skills, I never knew I could possess. Thou tedious at times I am so thankful for the opportunity. With my work experience along with my strong work ethic combined with that of the right organization, I can assure that only positive outcomes will accompany our relationship. I am truly a team player. I know my limitations and I am willing to ask for direction when I need it. I am solid in the things that I do know and a quick learner of things that I am not familiar with.

Employment Experience:

Customer Advisor Office Depot

8/20/2022 – Present Provide exceptional customer service and ensure customer satisfaction. Resolve customer inquiries, complaints and issues in a timely and professional manner. Build strong relationships with customers with effective communication and personalized interaction. Assist in the development and training of new hires to ensure consistent delivery of excellent customer service. Maintain high level of product knowledge to effectively assist customers with their needs. Tire & Lube Team Lead Walmart

11/2019 – 9/23/2023 Prepare & write up tickets for cars to have service completed. Order merchandise for store use & customers as needed. Check inventory such as batteries & tires daily, to make sure that the correct items are received. Schedule appointments with customers & check out customers after services have been completed.

Stocker Walmart

9/2015 - 11/2019 Unload merchandise from trucks to the shelves, stacked boxes on pallets & organize items on shelves. Deliver excellent customer services by assisting customers with product location. Preserve back stock areas for groceries & replenish shelf supplies while also maintaining floor displays & inventory. Take inventory & Page 2 of 2

examine merchandise to identify items to be reordered or replenished. Log into assigned task that are given for the shift each night.

Meat Cutter Ryan’s Steakhouse

12/2012 – 3/2016 Received, inspected & stored meat upon delivery, to ensure the meat’s quality & freshness. Cut, trimmed, boned, tied, & grinded meats such as beef, pork, poultry & seafood. Successfully maintained knives using sharpening tools while adhering to all safely guidelines. Greeted customers & assisted with any questions regarding products sold & informed guests of daily/monthly specials Education:

CDL Training/Class A Certification

swoods training academy

Completion Date: May 23, 2024

Networking Certification

My Computer Career

Completion Date: December 16, 2020

High School Diploma

Pearl High School Pearl, MS 39208

Graduation Year: May 26, 1998